ASOG Podcast Ep 90 - What If It Can't Be Fixed with Bryan Pollock and Greg Buckley
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How do you handle a situation where a customer is expecting you to fix a vehicle that’s beyond repair?
What do you do about a vehicle that goes from bad to worse while in your care?
Do you fix it at any cost in the hope of salvaging your reputation? Or do you turn it over hoping the customer understands?
What if they don’t?
In this episode, recorded live at ASTE 2022, Lucas and David are joined by Bryan Pollock, a contributor to ScannerDanner.com, and Greg Buckley of Buckley's Auto Care to discuss this and more.
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