All Episodes
Displaying 1 - 30 of 236 in total
Episode 200 - Balancing Customer Satisfaction and Business Profitability in Auto Repairs With Rick White and Mike Himes
In this episode, Lucas and David are joined by Rick White of 180biz, and Mike Himes, a shop owner from Brookville, Pennsylvania. Rick highlights the importance of valu...
Episode 199 - The Realities of Labor Rates and Technician Pay With Brandon Sloan
In this episode, Lucas and David are joined by Brandon Sloan. Brandon discusses resolving a tricky issue with a 2014 Sierra by identifying a hairline fracture in a spa...
Episode 198 - Transparency and Member Engagement With Associations with Ryan Ragan of ASTA
In this episode, Lucas and David are joined by Ryan Ragan, the new executive director for an automotive service alliance in North Carolina. Ryan discusses the importan...
Episode 197 - The Truth about Used Parts & Deceptive Practices In Auto Repair With Jeff Compton and Keith Perkins
In this episode, Lucas and David are joined by Jeff Compton and Keith Perkins. Jeff discusses a scenario involving dishonesty in auto repair, specifically the improper...
Bonus Episode - Mastering Fleet Management With Steve Schlaff and Michael Hilzley
In this episode, Lucas and David are joined by Steve Schlaff and Michael Hilzley, experts leveraging fleet management within their businesses. Steve emphasizes the imp...
Episode 196 - Navigating Tax Deductions and Investments With Derick Van Ness of Big Life Financial
In this episode, Lucas and David are joined by Derick Van Ness from Big Life Financial. Derick discusses the impact of state tax deductions on federal taxes, with a fo...
Bonus Episode - Lessons on Leadership & Sustained Success With Mickey Leech - CEO of Schumacher Electric
In this bonus episode, Lucas sits down with Mickey Leech, the CEO of Schumacher Electric, to explore the pitfalls of chasing quick riches over hard work in business. M...
Episode 195 - How Understanding Simple Tools Can Simplify Complex Issues With Scott Hicks
In this episode, Lucas and David Roman are joined by Scott Hicks, an industry expert. Scott provides insights into network diagnostics, explaining the simplicity of us...
Episode 194 - Stress and Health And How It Affects Business With Jacob Wierengo
In this episode, Lucas and David are joined by Jacob Wierengo. They talk about the influence of mindset on health outcomes, citing examples like the placebo effect and...
Episode 193 - Dealing With Legal Implications in The Auto Repair Industry As A Service Advisor With Michael Doherty
In this episode, Lucas and David are joined by Michael Doherty, host of AutoFix AdvisorCast. David discusses purchasing an ADAS calibration machine and a rented facili...
Episode 192 - Trust, Leadership, and Future of Automation in the Automotive Industry with Josh Parnell
In this episode, Lucas and David are joined by Josh Parnell, a leadership coach with Limitless Leadership. Josh discusses his people-first leadership philosophy, highl...
Episode 191 - Overcoming Business Challenges With Justin Allen and Braxton Critcher At The ASTA Expo 2024
In this episode, Lucas and David are joined by Justin Allen of Hunter Engineering and Braxton Critcher of Auto Repair News Today to discuss the unique challenges auto ...
Episode 190 - Hacking Incidents, Social Engineering, and Protecting Client Information With Cavan Robinson of Vehlo
In this episode, Lucas and David are joined by Cavan Robinson, General Manager with Vehlo. They discuss a hacking incident targeting dealerships to steal client inform...
Episode 189 - Empowering Service Managers Through Coaching and Communication With Brandon Jones of Limitless Leadership
In this episode, Lucas and David are joined by Brandon Jones, Vice President of Limitless Leadership. Brandon shares a compelling story about educating a customer on h...
Episode 188 - The Highs and Lows of Running Two Shops With Adam and Jessica Debaja
In this episode, Lucas and David are joined by Adam and Jessica Debaja of Northland Automotive in Cedar Springs and Rockford, Michigan. Adam shares the challenges and ...
Episode 187 - Tom Schearer on Awards, Diversity, and Operational Improvements
In this episode, Lucas and David are joined by Tom Schearer from the Ratchet and Wrench Management Conference. Tom discusses his concerns about preparing a speech for ...
Episode 186 - Marketing, Client Communication, and Expanding Shops with Mike Allen
In this episode, Lucas and David are joined by Mike Allen at the Ratchet and Wrench Management Conference. Mike discusses his unique approach to managing marketing and...
Episode 185 - Insights on the Future of Right to Repair With The CEO of Opus IVS Brian Herron
In this episode, David and Lucas are joined by Brian Herron, CEO of Opus IVS. Brian discusses the benefits of accessibility in the repair industry, emphasizing how the...
Episode 184 - Managing Workflow and Scheduling in High-Volume Auto Shops With Dan Vasquez and Jacob Wierengo
In this episode, Lucas and David host a conversation with Dan Vasquez and Jacob Wierengo, focusing on the challenges of managing auto repair shops as they increase in ...
Episode 183 - The Vomitorium, Self-Help Rants, and Lucas's Yard Sale Insult With Kieran O'Brien of Shopgenie
In this episode, Lucas and David are joined by Kieran O'Brien of Shopgenie from the Sunrise Automotive Training & Expo (https://www.trainingexpoaz.com/). The conversat...
Episode 182 - Customer Escalations and Unusual Finds in Car Trunks With Auto Shop Follow Up
In this episode, Lucas and David are joined by Mike Carrillo, CEO, and Lex Sellers, Head of Customer Success and Operations Manager of autoshopfollowup.com from the Su...
Bonus Episode - Transforming Your Shop's Workflow and Accountability With Software
In this episode, Lucas and David are joined by Matt Ruffman, Steven Metsker, and Pat Schnaidt to discuss the transformative impact of technology in the auto repair ind...
Episode 181 - Mastering Profitability & Efficiency With Insights from Shop-Ware Experts
In this episode, Lucas and David are joined by Samantha Andrews, Jonathan White, and Bill DeBoer to discuss shop scheduling and customer communication strategies as th...
Episode 180 - Navigating Customer Expectations and Employee Performance With The Founder of Datadyne Joshua Hemmerling
In this episode, Lucas and David are joined by Joshua Hemmerling, founder of Datadyne, at the Sunrise Automotive Training & Expo (https://www.trainingexpoaz.com/). Jos...
Episode 179 - Boosting Profits with Tire Programs and Road Hazard Services Featuring Chris Cotton
In this episode, Lucas and David are joined by Chris Cotton of Autofix to discuss the profit potential in selling tires. Chris emphasizes the potential profit from off...
Episode 178 - Working Remotely In Automotive Repair With Kyle Buenger and Kasia Thompson
In this episode, Lucas and David are joined by Kyle Buenger and Kasia Thompson at the Sunrise Automotive Training & Expo (https://www.trainingexpoaz.com/). They discus...
Episode 177 - Lessons In Ethics and Honesty in Car Repairs From the Front Lines With William Fairbanks of Shop Controller
In this episode, Lucas and David are joined by William Fairbanks, Vice President of Sales for Shop Controller at the Sunrise Automotive Training & Expo (https://www.tr...
Episode 176 - Going From High Pressure to Healthy Practices With Cody Gaddie and Becky Witt
In this episode, Lucas and David are joined by Becky Witt and Cody Gaddie at the Sunrise Automotive Training & Expo (https://www.trainingexpoaz.com/). Becky discusses ...
Episode 175 - Navigating Ethical Dilemmas in the Auto Repair Industry with Dipesh Modi
In this episode, Lucas and David are joined by Dipesh Modi, owner of Kinderman's Auto Repair in Harrisburg, Pennsylvania. Dipesh shares his journey into shop ownership...
Episode 174 - Balancing Business and Family In A Small Town with Josiah Martin
In this episode, Lucas and David are joined by Josiah Martin, the owner of Limitless Auto Center in Oley, Pennsylvania. Josiah discusses his realization that opening a...