All Episodes
Displaying episodes 1 - 30 of 216 in total
Episode 182 - Customer Escalations and Unusual Finds in Car Trunks With Auto Shop Follow Up
In this episode, Lucas and David are joined by Mike Carrillo, CEO, and Lex Sellers, Head of Customer Success and Operations Manager of autoshopfollowup.com from the Su...
Bonus Episode - Transforming Your Shop's Workflow and Accountability With Software
In this episode, Lucas and David are joined by Matt Ruffman, Steven Metsker, and Pat Schnaidt to discuss the transformative impact of technology in the auto repair ind...
Episode 181 - Mastering Profitability & Efficiency With Insights from Shop-Ware Experts
In this episode, Lucas and David are joined by Samantha Andrews, Jonathan White, and Bill DeBoer to discuss shop scheduling and customer communication strategies as th...
Episode 180 - Navigating Customer Expectations and Employee Performance With The Founder of Datadyne Joshua Hemmerling
In this episode, Lucas and David are joined by Joshua Hemmerling, founder of Datadyne, at the Sunrise Automotive Training & Expo (https://www.trainingexpoaz.com/). Jos...
Episode 179 - Boosting Profits with Tire Programs and Road Hazard Services Featuring Chris Cotton
In this episode, Lucas and David are joined by Chris Cotton of Autofix to discuss the profit potential in selling tires. Chris emphasizes the potential profit from off...
Episode 178 - Working Remotely In Automotive Repair With Kyle Buenger and Kasia Thompson
In this episode, Lucas and David are joined by Kyle Buenger and Kasia Thompson at the Sunrise Automotive Training & Expo (https://www.trainingexpoaz.com/). They discus...
Episode 177 - Lessons In Ethics and Honesty in Car Repairs From the Front Lines With William Fairbanks of Shop Controller
In this episode, Lucas and David are joined by William Fairbanks, Vice President of Sales for Shop Controller at the Sunrise Automotive Training & Expo (https://www.tr...
Episode 176 - Going From High Pressure to Healthy Practices With Cody Gaddie and Becky Witt
In this episode, Lucas and David are joined by Becky Witt and Cody Gaddie at the Sunrise Automotive Training & Expo (https://www.trainingexpoaz.com/). Becky discusses ...
Episode 175 - Navigating Ethical Dilemmas in the Auto Repair Industry with Dipesh Modi
In this episode, Lucas and David are joined by Dipesh Modi, owner of Kinderman's Auto Repair in Harrisburg, Pennsylvania. Dipesh shares his journey into shop ownership...
Episode 174 - Balancing Business and Family In A Small Town with Josiah Martin
In this episode, Lucas and David are joined by Josiah Martin, the owner of Limitless Auto Center in Oley, Pennsylvania. Josiah discusses his realization that opening a...
Episode 173 - Handling Online Trolls and Tax Compliance in the Auto Industry with Dan Thieken
In this episode, Lucas and David are joined by Dan Thieken, the owner of Kreager Tire and Service in Millersport, Ohio. Dan shares his insights on transitioning from a...
Episode 172 - AI Integration & Social Media Impact In Auto Repair With Andrew Fischer
In this episode, Lucas and David are joined by Andrew Fischer to discuss the pitfalls and manipulation of social media. Andrew then discusses the impact of technology ...
Episode 171 - Solving Network Problems and Diagnosing Car Issues with Electrical Guru David Barden
In this episode, Lucas and David Roman are joined by David Barden, who shares his unique journey in the automotive diagnostics industry. David discusses diagnosing net...
Episode 170 - The Future of Auto Parts Using AI-Powered Solutions & Wiretronic's Cutting-Edge Technology
In this episode, Lucas and David are joined by Henrik Rosseland and Christoffer Weber from Wiretronic. Christoffer introduces an innovative AI-powered app designed to ...
Episode 169 - Is OE Software Our Only Option? With Ben Johnson of Repairify
In this episode, Lucas and David are joined by Ben Johnson from Repairify. Ben discusses the complexities and potential malfunctions of modern car features, such as el...
Bonus Episode - Reacting To "Silverstein: Business as Usual Must Die"
Lucas and David weigh the pros and cons of service-driven versus sales-centric business models in the auto repair industry by reacting to Dutch Silverstein's Ratchet &...
Episode 168 - From Hands-On Owner to Strategic Manager With Greg Buckley of Buckley's Auto Care
In this episode, Lucas and David are joined by Greg Buckley from Buckley's Auto Care at the ETI Tool Tech. Greg shares his journey of stepping back from day-to-day sho...
Episode 167 - Rewiring Consciousness Using Meditation and Mindfulness To Address Anxiety with Kelly Fisher
Kelly Fisher, a certified hypnotherapist, joins hosts Lucas Underwood and David Roman to discuss anxiety management. Kelly highlights the detrimental effects of anxiet...
Episode 166 - Automotive Training Failures With Dominick Marquez
In this episode, Dominick Marquez joins hosts David and Lucas to discuss the inner workings of dealership training in the automotive industry. They express frustration...
Episode 165 - Chasing An American Dream While Balancing Family and Culture With Gilbert Khoshaba
In this episode, Lucas and David welcome Gilbert Khoshaba from Chicago, who shares his journey in the automotive industry and his aspirations for business expansion. G...
Episode 164 - John Phelps on Career Shifts and Setting Industry Standards
In this episode, Lucas and David welcome John Phelps from a shop management system that is not named Shop-Ware. John shares his journey from car dealership roles to th...
Bonus Episode - Why Small Shops Fail - The Uncut Audio
In this bonus episode, Lucas and David discuss why professionalism, or the lack thereof, is why independent repair shops stay small. David recounts his own lessons lea...
Episode 163 - Balancing Business Ownership and Technology in the Auto Industry With Gregg Rainville and James Harris of Steer CRM
In this episode of the Changing The Industry Podcast, hosts Lucas Underwood and David Roman welcome guest Greg Rainville and James Harris of Steer CRM. Greg discusses ...
Episode 162 - Lauralee Schmidt on Repair Shop Economics and Social Media Slips
In this enlightening episode, hosts Lucas and David welcome Lauralee Schmidt and Savannah Grise at MARS 2024. Savannah touches upon the complexities of offering financ...
Episode 161 - The Realities of Coaching in the Auto Industry & Customer Misconceptions with Matt Wagg
In this episode, Lucas and David welcome shop owner Matt Wagg while at Vision 2024. They tackle the stress comparison between running a restaurant and a repair shop, w...
Bonus Episode - Frank Scandura on AutoTechIQ And Enhancing Shop Dynamics
Lucas and David welcome the insightful Frank Scandura of Frank's European Service in Las Vegas, NV. Frank, with his rich expertise, introduces a methodical 27-point in...
Episode 160 - Oz Mechanics on Business, Cultural Impact, and Fighting City Hall
In this episode, Lucas and David sit down with Azael "Oz" Sepulveda of Oz Mechanics, a diagnostician, business owner, and successful YouTube star, to tackle the hurdle...
Episode 159 - Facing Harsh Climates, Staff Dynamics, and Industry Changes With Kory Rozema
In this installment of the Changing The Industry Podcast, Lucas and David welcome Kory Rozema, owner of Rozema's Car Care in Hudsonville, Michigan. Kory shares the suc...
Bonus Episode - Chris Craig on Creating Positive Automotive Work Environments Even At A Dealership
In this bonus episode of Changing The Industry Podcast, host Lucas Underwood and co-host David Roman welcome Chris Craig. Known for his social media presence as Chris ...
Episode 158 - Sean Tipping Confronts David On Withholding Technician Pay
Lucas and David welcome Sean Tipping to the Changing The Industry Podcast in this thought-provoking episode. The trio get into a hearty discussion about the evolution ...