Episode 105 - Learning To Fire People with Andrew Knudsen and Robert Morton
Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE
Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTech
Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE
Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTech
Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros
Sometimes you have to make the difficult decision of firing a customer.
Andrew Knudsen and Robert Morton joined David and Lucas at The Summit 2023 to explore how they identified the signs that a customer was not a good fit for their shop.
Andrew’s background and how he got started. 0:00
What is a written and signed estimate? 5:13
The importance of making your business safe. 10:09
What was the catalyst for Andrew to start a change in his business? 13:58
When you first start going to training or events, what does it look like? 18:20
Go to other places and meet other people. 24:36
David’s time in the mastermind group. 25:28
How do you know if you’re making money? 31:52
How much are you at the shop and how much do you need to be there? 38:25
Don’t feel like you’re being attacked. 42:50
How do you know if you’ve met someone who’s a bad influence? 47:30
Did he file a deceptive trade practice lawsuit on a car? 54:08
How does it feel when a customer doesn’t fix a problem they caused? 57:40
I’m gonna get sued. 58:29
How to get your credit card company to drop the chargeback. 1:02:41
Do you have recorded calls you can take with you? 1:08:51
Andrew Knudsen and Robert Morton joined David and Lucas at The Summit 2023 to explore how they identified the signs that a customer was not a good fit for their shop.
Andrew’s background and how he got started. 0:00
What is a written and signed estimate? 5:13
The importance of making your business safe. 10:09
What was the catalyst for Andrew to start a change in his business? 13:58
When you first start going to training or events, what does it look like? 18:20
Go to other places and meet other people. 24:36
David’s time in the mastermind group. 25:28
How do you know if you’re making money? 31:52
How much are you at the shop and how much do you need to be there? 38:25
Don’t feel like you’re being attacked. 42:50
How do you know if you’ve met someone who’s a bad influence? 47:30
Did he file a deceptive trade practice lawsuit on a car? 54:08
How does it feel when a customer doesn’t fix a problem they caused? 57:40
I’m gonna get sued. 58:29
How to get your credit card company to drop the chargeback. 1:02:41
Do you have recorded calls you can take with you? 1:08:51
