Episode 157 - Emotional Intelligence Within An Auto Repair Business with Clint White
Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE
Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros
Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.
Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE
Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros
Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.
Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.
Simplify payments. Streamline operations. Check out 360payments.com today!
In this episode, Lucas and David welcome Clint White, a seasoned automotive industry professional and founder of CWI, Coaching With Integrity. Clint articulates the intricacies of successful scheduling and workflow management in the automotive space, which resonates with Lucas's challenges. David shares his struggles with customers questioning repair costs, fostering a candid discussion on customer service standards.
00:00 Struggling to balance workload and scheduling efficiently.
06:45 Thorough car inspections, no excuses, multiple times.
13:43 Service advisor denied client, got terminated, compensated.
16:31 Retain and support workers through environment and culture.
22:08 Customer questions cost and value of service.
30:16 The Company honors staff by closing for religious reasons.
34:27 Surprising staff motivations were uncovered in unexpected ways.
37:07 Serve clients at their desired level professionally.
44:15 Hiring non-traditional individuals for the auto industry.
52:37 Realized trying to be both visionary and integrator.
56:33 Serve, inspire, and be a catalyst.
58:51 Limited knowledge of Nancy's situation and needs.
01:06:32 Need quiet time to process thoughts and recharge.
01:10:57 Man recounts worst injuries while working on cars.
00:00 Struggling to balance workload and scheduling efficiently.
06:45 Thorough car inspections, no excuses, multiple times.
13:43 Service advisor denied client, got terminated, compensated.
16:31 Retain and support workers through environment and culture.
22:08 Customer questions cost and value of service.
30:16 The Company honors staff by closing for religious reasons.
34:27 Surprising staff motivations were uncovered in unexpected ways.
37:07 Serve clients at their desired level professionally.
44:15 Hiring non-traditional individuals for the auto industry.
52:37 Realized trying to be both visionary and integrator.
56:33 Serve, inspire, and be a catalyst.
58:51 Limited knowledge of Nancy's situation and needs.
01:06:32 Need quiet time to process thoughts and recharge.
01:10:57 Man recounts worst injuries while working on cars.
