Episode 209 - The Path to Becoming a Rock Star Service Advisor with Samantha Higdon
Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE
Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTech
Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE
Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTech
Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros
In this episode, David and Lucas are joined by Samantha Higdon, a recent winner of the 2024 APEX Service Advisor award. Samantha shares her journey from being a CSR to an award-winning Service Advisor and her transition into a new role focused on marketing and finances. The discussion delves into how her father's experiences running the shop influenced her career path and the importance of robust processes in maintaining a successful business. For insights on effective team management and the impact of family dynamics in the automotive industry, don’t miss this episode!
00:00 ASMR Audio: Balance Needed
00:00 ASMR Audio: Balance Needed
06:10 Vulnerability and Life's Unexpected Turns
08:16 Workaholic's Transformative Wake-Up Call
12:37 Family and Career Decisions
16:05 Advisor Experience and Challenges
18:14 Effective Client Process Management
19:43 Process Consistency or Client Frustration
23:48 Becoming a Natural Leader
27:34 "Audio Venture's Overnight Success"
31:51 "Storyline Over Acting"
33:03 Distracting Meth Head with Digging
38:17 Competency Over Gender Bias
41:08 Generational Struggles and Addiction
43:30 Mechanic Treatment System Challenges
48:29 Performance Accountability Challenges
49:34 Hiring a Non-Accepting Manager
53:31 Q7 Maintenance and Mileage Report
57:14 Teen Restrictions and Choices
58:59 Technician Tearful Over Beetle Convertible
