Episode 240 - Transforming Auto Shop Training and Staff Accountability with Samantha Higdon from Shift Point Academy
Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE
Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025
Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE
Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025
Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Make sure you mention: CTISUMMER to get FREE data migration!
If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out.
Click here to register: https://geni.us/PlanWithThePros
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In this episode, Lucas and David are joined by Samantha Higdon, founder of Shift Point Academy. Samantha explains the philosophy behind Shift Point’s training, emphasizing relationship-based selling and the importance of communication within shop teams. The conversation also explores how training programs can adapt in a changing industry, including countering the impact of AI and fostering ongoing accountability for both trainees and shop owners.
00:00 Top Tier Service Advisor Insights
00:00 Top Tier Service Advisor Insights
08:01 Importance of Parts Deposit
14:25 "Communication Challenges with Autism"
20:58 Service Advisor Training Incident
25:58 Messy Hotel Stay After Bar Visit
32:35 "New CSR Training in NJ"
38:33 "Shopware Inspection with 5 Cs"
39:57 "Manual Workflow Explanation"
45:15 Cost Breakdown of Diagnostic Tests
50:37 Grocery Shopping Routine
55:48 Spring Car Care Clinic Recap
01:01:58 Faulty Inspection Uncovered
