Changing The Industry Podcast

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In this episode, Lucas Underwood and David Roman are joined by Jeremy Hoyle, leadership coach and veteran of the family entertainment industry. Jeremy shares his personal journey from frontline worker to senior executive, emphasizing the importance of investing in your own professional development. The conversation delves into EOS and business fundamentals, with practical advice on leveraging KPIs and accountability to drive growth.

00:00 "Work Ethic and Ownership"

05:23 Leadership & Business Coaching Journey

10:44 "Dependability and Leadership Value"

19:37 "Building Layers for Growth"

23:39 "Improving Call Conversion Rates"

31:02 "Leaders Need Accountability Systems"

35:09 "Missed Conversations and Discipline"

38:26 Teaching Accountability Through Standards

45:05 "Mopping Mishaps and Frustrations"

50:12 "Policing Standards and Staffing"

56:50 Linchpins vs. Industrial-Era Education

01:03:09 "Struggles of Running a Shop"

01:03:49 "Sell the Shop"