Episode 259 - Building Company Culture and Beating Chargebacks in Automotive Shops With Kevaughn Williams
Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE
Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTech
Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE
Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTech
Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros
In this episode, Lucas and David are joined by Kevaughn Williams, Operations Manager at 360 Payments. Kevaughn underscores the importance of company culture in building a motivated, accountable team, highlighting how 360’s values of transparency and peer-to-peer accountability support both employees and customers. The discussion covers practical strategies for automotive shops to protect themselves from payment chargebacks, with Kevaughn outlining red flags to watch for and offering tips to improve payment security.
00:00 "360 Culture and Leadership"
00:00 "360 Culture and Leadership"
04:28 "Honesty and Accountability Matter"
08:13 "Impactful Workplace Culture Insights"
11:16 "Towing Office Experience Reflection"
14:50 Car Rental Customer Support Journey
15:54 Rental Car Upgrade Mishap
21:08 Mandatory Work Schedule Change
24:40 Building Youthful Team for Success
27:58 "Disney Trip as Life Milestone"
28:40 Prioritizing People Over Business
34:51 Preventing Text-to-Pay Fraud
38:11 Fraud Awareness and Payment Precautions
39:06 DocuSign ID and Card Verification
44:24 Chargeback Fraud at Local Shop
48:02 "High-Risk Account Threshold Explained"
50:23 Transparency and Informed Decisions
53:22 "David's CSP Concerns"
56:19 "Buttoning Debate Unresolved"
