Episode 276 - Navigating Apprenticeships With Angela Mitchell & Shop-Ware Scholarship Winner Kaitlyn Schave
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Click here to schedule a free discovery call for your business: https://geni.us/IFORABE
Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026
Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://geni.us/Shop-Ware-Free-Month
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In this episode, the conversation focused on the experiences of an apprentice technician who won the Shop-Ware scholarship. One concept discussed was the importance of standardized processes in the shop to ensure consistent work quality and reduce customer complaints. A key theme that emerged was the value of mentorship and hands-on learning, with support from experienced technicians helping apprentices gain skills and confidence. The discussion explored how exploring diverse training resources, including online courses and technical classes, can accelerate professional growth for new technicians.
00:00 Brake pad inconsistencies and complaints
00:00 Brake pad inconsistencies and complaints
05:44 Cleaning caliper brackets
16:24 Bringing Kaitlyn on board
17:54 Training and skill progression
27:40 Learning electrical diagnostics skills
31:43 Talking about tough car repairs
33:59 Discussing employee pay incentives
42:57 Choosing the right conference sessions
48:07 Learning diagnostics through videos
52:21 Testing car battery voltage
58:50 Dealing with difficult customers
