Episode 200 - Balancing Customer Satisfaction and Business Profitability in Auto Repairs With Rick White and Mike Himes
***TIME SENSITIVE***
Make sure you jump on the first MUST-ATTEND event of 2025: https://geni.us/Summit2025
_____________________________________________________________________________________________________________________________________________
Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE
Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTech
Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros
Make sure you jump on the first MUST-ATTEND event of 2025: https://geni.us/Summit2025
_____________________________________________________________________________________________________________________________________________
Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE
Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTech
Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros
In this episode, Lucas and David are joined by Rick White of 180biz, and Mike Himes, a shop owner from Brookville, Pennsylvania. Rick highlights the importance of valuing your services to ensure customers do the same. Mike shares his experience raising prices and how it helped eliminate problematic customers. The group also discusses the strategic use of technology and digital tools to enhance customer communication and streamline operations.
00:00 Reduce customer charge from $1,800 bill?
00:00 Reduce customer charge from $1,800 bill?
09:56 "You should consider trying another approach."
15:28 Self-value is essential for business success.
18:01 Labor costs inflated through hidden markups.
21:21 Braxton's repeated car shop visits discussed.
31:22 Celiac disease, no peripheral vision caused clumsiness.
34:03 Planning future roles and managing life changes.
42:15 Raising prices eliminated problematic, non-paying customers.
47:18 Embrace growth through uncomfortable client interactions.
51:24 Superior product: Follow guidelines, replace necessary parts.
56:51 Mike Allen supports skilled tradesmen with benefits.
01:03:36 Inspection must be thorough and well-communicated.
01:04:31 They approve, organized process, explained with pictures.
01:14:08 Digital Concierge tracks, analyzes, transcribes phone calls.
01:14:52 Avoid rapid growth for quality assurance.
