Episode 210 - Exploring Ethical Practices And Keeping Consumers Informed With Brandon Crusha

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In this episode of Changing The Industry Podcast, Lucas and David welcome Brandon Crusha of AutoText.me. Brandon shares his extensive background in the industry, emphasizing the crucial role of communication and digital inspections in auto shops. The conversation also explores a debate with a fellow shop owner regarding the ethics and perceptions of high repair quotes, highlighting the importance of transparently presenting all findings to customers. Additionally, David and Lucas passionately discuss healthcare parallels, stressing the significance of comprehensive checks and open communication.

00:00 Switching Dilemma and Solutions
07:40 Comprehensive Car Inspection Importance
10:50 Exorbitant Service Costs Criticized
20:40 "Medical Procedure Discussion"
21:29 Jaundice Incident: Lack of Advocacy
27:21 Dealer Mentality: Cutting Loose Technicians
36:29 Rant on Air Filter Costs
39:53 "Achieving Revenue with MAP Standards"
44:26 "Automated Client Follow-up Strategy"
48:27 "Dirty Mike's Funniest Clip"
55:57 Unexpected Emotional Reaction Test
01:02:38 Outdated Treatment Shortened Her Life
01:06:42 Affordable Direct Lab Testing Service
Episode 210 - Exploring Ethical Practices And Keeping Consumers Informed With Brandon Crusha
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