Episode 212 - The Role of Technology in Modernizing Auto Shops with Monique from Shop-Ware
Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE
Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros
Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.
Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE
Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros
Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.
Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.
Simplify payments. Streamline operations. Check out 360payments.com today!
In this episode, David and Lucas are joined by Monique from Shop-Ware at the Institute Summit 2025. Monique and Lucas discuss the underutilization of Shop-Ware's DVX feature, emphasizing its critical role in enhancing customer interaction and driving profitability. Additionally, Monique shares her practices on integrating test plans into Shop-Ware to standardize diagnostic processes and optimize workflow. Lucas further highlights the importance of aligning parts pricing with competitive market analysis to ensure shops meet their target profit margins.
00:00 "Dvx: Our Distinct Competitive Edge"
00:00 "Dvx: Our Distinct Competitive Edge"
08:35 DVX Data Reveals Higher Close Ratio
15:11 Integrated Digital Inspection Evolution
18:21 Optimizing Shopware with Test Plans
24:12 Discussing Customer Financing Challenges
30:13 Embrace Technology or Fall Behind
34:52 "Optimizing Pricing Strategies"
40:51 Understanding Human Decision-Making
43:08 Observing "Death Scroll" on Planes
50:09 "Technology's Impact on My Life"
53:35 "Guided Pricing Adjustments for Shops"
59:17 Troubleshooting Zoom Call Pricing Issues
01:06:26 "Questioning Genuine Customer Interactions"
01:09:07 Vision Implementation Feedback Loop
