Episode 212 - The Role of Technology in Modernizing Auto Shops with Monique from Shop-Ware
Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE
Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026
Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE
Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026
Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros
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In this episode, David and Lucas are joined by Monique from Shop-Ware at the Institute Summit 2025. Monique and Lucas discuss the underutilization of Shop-Ware's DVX feature, emphasizing its critical role in enhancing customer interaction and driving profitability. Additionally, Monique shares her practices on integrating test plans into Shop-Ware to standardize diagnostic processes and optimize workflow. Lucas further highlights the importance of aligning parts pricing with competitive market analysis to ensure shops meet their target profit margins.
00:00 "Dvx: Our Distinct Competitive Edge"
00:00 "Dvx: Our Distinct Competitive Edge"
08:35 DVX Data Reveals Higher Close Ratio
15:11 Integrated Digital Inspection Evolution
18:21 Optimizing Shopware with Test Plans
24:12 Discussing Customer Financing Challenges
30:13 Embrace Technology or Fall Behind
34:52 "Optimizing Pricing Strategies"
40:51 Understanding Human Decision-Making
43:08 Observing "Death Scroll" on Planes
50:09 "Technology's Impact on My Life"
53:35 "Guided Pricing Adjustments for Shops"
59:17 Troubleshooting Zoom Call Pricing Issues
01:06:26 "Questioning Genuine Customer Interactions"
01:09:07 Vision Implementation Feedback Loop
