Changing The Industry Podcast

Lucas [00:00:00]:
No, I don't know how to do that. What are you talking about? Oh, it's on. Well, I guess we're recording them all now. It doesn't really matter.

David [00:00:09]:
We're recording what now?

Lucas [00:00:10]:
We're recording all of the channels as opposed to you playing Switcher.

David [00:00:14]:
Yeah, yeah. Well, yeah, that makes it so much easier. Cuz then like the software does the switching.

Lucas [00:00:19]:
Joe, you know I'm supposed to get.

David [00:00:21]:
An inch of snow tomorrow.

Lucas [00:00:23]:
Yeah, it's supposed to be cold at home too.

David [00:00:24]:
Tuesday.

Lucas [00:00:26]:
Hang on, hang on. Before. Before you change anything. I just. Wait, wait, wait. Go back, go back, go back. What are you doing?

David [00:00:32]:
Go back.

Lucas [00:00:33]:
Go back to what you were. No, go on the browser. Go back. I just want you to know that according to David, we're going to talk about nicotinamide riboside.

David [00:00:47]:
It's an AD precursor.

Lucas [00:00:51]:
See, David recently has become obsessed with health and exercise and weight loss and muscle gain and all of these other things.

Joseph Schindler [00:00:59]:
Right, okay.

Lucas [00:01:00]:
And so you make it seem unseemly. I'm. I'm saying that maybe there's a bit of obsessive compulsive involved with the ADHD that you have.

David [00:01:12]:
That's a thing. I go down these rabbit holes and I become obsessed with something.

Joseph Schindler [00:01:17]:
I can understand that. I've done that quite a bit. I mean, I'm not the healthiest right now, but I'm trying to get back in there since I'm post surgery, so.

Lucas [00:01:24]:
Right, right.

David [00:01:26]:
Slide. Yeah. Switch. Throw the mic into it.

Lucas [00:01:29]:
There you go.

Joseph Schindler [00:01:30]:
Better? Yeah.

Lucas [00:01:31]:
Joseph Schindler, how are you?

Joseph Schindler [00:01:34]:
I'm doing wonderful. How about you guys today?

Lucas [00:01:35]:
Good. You are a huge part of all of the groups and so I thought it'd be cool to have you on and help people understand. Who is Joseph Schindler?

Joseph Schindler [00:01:44]:
Oh, well, in a nutshell, basically, I'm depending on how you want to look at second, third generation owner. This is our 60th anniversary this year.

David [00:01:53]:
Wow. Wow, that's awesome.

Joseph Schindler [00:01:55]:
Big deal. Lots of weight on your shoulder when you take it over.

Lucas [00:01:57]:
Yeah, yeah, for sure.

Joseph Schindler [00:02:00]:
Up until four years ago. Really didn't see a lot in the future because I didn't know very much and found the ASAW Group that was a big help. Didn't know about Vision, didn't know about asta, didn't know about the conferences and attended ASTA for the first time two years ago. Big help. And now I try to attend every conference I can. Right. Basically. Because, you know, there's so much.

Joseph Schindler [00:02:25]:
I mean, I. I even like if I can't attend A conference. I go to Keith Perkins classes and Tulsa. So I'm basically diving in because I grew up in the automotive industry.

Lucas [00:02:36]:
Yeah.

Joseph Schindler [00:02:36]:
But I did not work in it. I was more sales. I worked for big box stores, managing. Okay. And then honestly I got guilted in coming back because my mom was like, your dad's going to have a heart attack and die on you. Because he stressed that out. I was like, okay, I go, I kind of stressing myself out here, so I'll come back and start working with him. And big thing is we did not have a great relationship.

Joseph Schindler [00:03:00]:
My dad worked 12 hour days, six days a week and he was the typical shopper that owned a job. I came back and do you understand.

David [00:03:09]:
Now that you're the owner, why he.

Joseph Schindler [00:03:12]:
Was, he was owner tech. I mean, basically when I stepped in, we had a computer that was CD ROM basically for Mitchell. I mean it was 2004, so I mean a little bit about tech, but he still did everything on carbon copy paper.

Lucas [00:03:28]:
Holy cow.

Joseph Schindler [00:03:29]:
Yeah. I mean you walk in file system up there, people come in, I won't pay you just stop back in. I'll get around to it. My can stuff because he was at the shop, people throw checks on, basically tell him fill it out, just call me, tell me what it is and stuff and everything.

Lucas [00:03:42]:
Yeah.

Joseph Schindler [00:03:42]:
I mean he had the trust, but he owned a job. And basically I took over, came in and basically started modernizing everything as much as I could. And then I was out of my own because it's like I'm fighting an uphill battle still somewhat. Basically because he still comes in every day because he cannot sit still. Um, yeah. But yeah, basically I, that's who I am. I basically I'm a third, third generation shop owner that came from the outside and trying to learn the business side.

Lucas [00:04:14]:
Okay.

Joseph Schindler [00:04:15]:
And basically be able to work on cars as well. I mean, I can do a lot, but I do more tech stuff than anything. I enjoy technology, so.

Lucas [00:04:23]:
Right.

Lucas [00:04:23]:
Being able to understand and have a perspective of it.

Joseph Schindler [00:04:26]:
Yeah.

Lucas [00:04:27]:
So I'm. I'm like mired up in the middle of this deal of family business stuff myself. And I've watched it from the outside and I've watched bringing technology in and having this technology in this space. And now dad didn't do technology and dad didn't want technology and dad can be kind of hard to work with because dad wants to do it the way we've always done it because I'm not afraid that it's going to break something. I know this works. Right. What Kind of guidelines. Did y'all sit down? Did you ever have a talk where you sat down and said, hey, here's the rules of engagement.

Lucas [00:05:06]:
Here's how we're gonna do this? Was there ever a discussion watch OCC before?

Joseph Schindler [00:05:12]:
That was the discussion. Whenever everybody left, it was me and him. And we have a rule. Basically, when we leave the shop, shop stays there. We do not get mad at each other. Next morning, we're perfectly fine. Everybody comes in. If they've ever heard us argue, we thought they would think we hated each other.

Lucas [00:05:26]:
Yeah.

Joseph Schindler [00:05:26]:
So, like, no, when we leave the building, we leave that building stuff the next morning. Usually it's all worked out and stuff, but, yeah, not really, because he was. I mean, he didn't take credit cards.

Lucas [00:05:34]:
Oh, wow.

Joseph Schindler [00:05:35]:
The only reason, maybe it was check or cash.

Lucas [00:05:36]:
Yeah.

Joseph Schindler [00:05:37]:
And I was like, hey, we've got customers that. As bad as it is, the reason we started taking was warranty companies. We had customers that bought warranties back in the day when they were halfway decent.

Lucas [00:05:46]:
Yeah.

Joseph Schindler [00:05:46]:
And that's the only way they pay.

Lucas [00:05:48]:
Right.

Joseph Schindler [00:05:48]:
So I was like, we've got to take credit cards.

David [00:05:50]:
Right?

Joseph Schindler [00:05:50]:
Well, we took credit cards back in the 1960s, and we lost $10,000 because we got screwed over. I'm like, it was 1960. Everybody has a credit card now. It's not like it was back then. So, yeah. But yeah, it basically. No, we never actually sat down. Set processes.

Joseph Schindler [00:06:04]:
He was not a process guy. It was basically, get the job done, get in and out. Actually, I dirty deleted a post and basically in the group once. Basically, I showed the office of my shop everything. I don't know if you ever saw it.

Lucas [00:06:17]:
I think I did. I didn't realize it got dirty deleted, though.

Joseph Schindler [00:06:19]:
I deleted because I felt really bad, because I knew it was bad.

Lucas [00:06:22]:
Yeah.

Joseph Schindler [00:06:22]:
And it was the typical mechanic shop that. You see what Karm showed in the pictures yesterday. Basically, this is the image. It took $12,000 to fix the office to what I want. And that's what it is now. And basically, he was okay with that. I'm like, I'm not. And so I've had to basically sit down, write processes, set everything up and everything.

Joseph Schindler [00:06:42]:
So, yeah, it's been.

Lucas [00:06:44]:
That's a really hard transition for dad. Oh, yeah, Right. That's a hard transition for him.

Joseph Schindler [00:06:49]:
Oh, yeah.

David [00:06:50]:
And is he still in the business right now?

Joseph Schindler [00:06:52]:
Because I'm here. Well, he said we closed day because everybody got. We got everything done stuff and everything. So we. We, we, we. I'm trying to work to a four Day work week. My guys actually, I want four day work. My guys do not want for some reason.

Joseph Schindler [00:07:03]:
But yeah, I'm like, so we're. I'm trying as much as I can to close on Fridays to get everything done so they can see, hey, you know, this is kind of nice having that four day work week and everything.

Lucas [00:07:12]:
Yeah.

Joseph Schindler [00:07:12]:
But he comes in and like, basically I'm gone. He's kind of oversees IT and everything, but he can't sit down. He basically, I'm like, stop working, stop working. I mean, he'll come in, he'll want to do oil change, he'll want to do anything. He'll be 71 this year and I would guarantee he will outwork some guys that are half his age.

Lucas [00:07:32]:
Yeah.

Lucas [00:07:33]:
Exact same scenario with my dad. And so how does the technology impact him? Right, because you brought a lot of technology into the shop and I know how it impacts my dad in the family business. And that's one of the things we talked to Brian and Kim about yesterday is that, you know, in this case it was. There was no ownership of that. In other words, the business did not have an account that owned all those things. It was that another party of the family had ownership of all of those things. And so when that person, something came up, they couldn't be there anymore. They still own all of it.

Lucas [00:08:09]:
Right.

Joseph Schindler [00:08:09]:
That's me, basically. I mean, yesterday, I write as many bills out as I can ahead of time estimates and everything. Basically, when I'm in West coast, it's great because I've got three to four hours I can get up, start working on stuff and everything. Yeah, I filled a lot of the phone calls while I'm gone. Basically. Technology is great. I can work for Main place, but trying to basically get everything set up and everything. And I've built processes for him now that basically.

Joseph Schindler [00:08:38]:
I mean, I hate to say this, but Kitty, pictures and everything. This is what you do to this and everything. Pictures and diagrams. So he knows exactly what to. He's getting better. But yeah, I mean, he, he, I tell, I tell a lot of people. He does technology. He loves playing video games on iPads.

Lucas [00:08:54]:
Really?

Joseph Schindler [00:08:54]:
Oh, yeah. He plays games and stuff and everything if he wants to do it.

Lucas [00:08:57]:
Yeah.

Joseph Schindler [00:08:57]:
But basically anything I'm like, you can do this, but you can't.

Lucas [00:09:00]:
You did. You decided you don't want to do this?

Joseph Schindler [00:09:03]:
Yeah, he's resistant to that. But when something he wants to do. Yeah, that gets everybody. So he. But yeah, he is resistant to it. But yeah, I've taken a lot of the ownership and basically with the institute.

Lucas [00:09:14]:
Yeah.

Joseph Schindler [00:09:15]:
I'm at the point where I'm moving from coaching to the groups. And my requirement is I am the service advisor. I've got to get a service advisor and that will allow me to step.

Lucas [00:09:25]:
Back a lot more and act as an owner.

Joseph Schindler [00:09:27]:
Like I said, as owner and stuff. Because basically right now the reason they've transitioned me because in an eight hour day, I can do service advisor job in four hours. I've got it down. I'm good at it and everything. So the rest of them, I can focus on the business. But being able to leave and not worry is my big thing.

Lucas [00:09:45]:
Yeah.

Joseph Schindler [00:09:45]:
So yeah.

Lucas [00:09:46]:
What have we seen happen to the business financials? Right. You don't have to share actual numbers. When you really started kind of transitioning into running it like a business, what happened?

Joseph Schindler [00:09:57]:
Well, basically, you know, I was always, yeah, we're making three, $400,000 a few years ago. And I mean pre Covid we were 65, 75 an hour.

Lucas [00:10:06]:
Right.

Joseph Schindler [00:10:06]:
I was, we were making money. I'm not gonna say now we are 162. I'm one of the higher paid shops in the area and stuff. We basically almost broke a million last year. I actually, I had health issues, so I was in the hospital for about two months.

Lucas [00:10:23]:
Holy cow. What happened?

Joseph Schindler [00:10:25]:
I'm diabetic and basically I've never paid attention to it, but one of my toes is slightly longer and it rubbed in my shoe when I was working and basically got infected bone went to the bone. So I was basically that went into the doctor and this is why I tell a lot of people. Second opinions are great. First doctor was like, well, we can cut the toe off, get you taken care of. Like, no, that's not the way. You don't have any test.

Lucas [00:10:46]:
Yeah.

Joseph Schindler [00:10:47]:
And I said, I go, I think I'm going someplace else. Went to another doctor, he said, oh no, we can take care of you. You just need to be a PICC line, which basically is a line from.

Lucas [00:10:54]:
Your dad went through the same thing. Yeah.

Joseph Schindler [00:10:56]:
He goes, you'll have to give an injection twice or once a day. And for two months I was like, okay, so did that got held up. Still have my toes, so. But I was there, so I've had to be more careful about things. And then I broke my foot five years ago. So I had corrective surgery on it in October and I'm still recovering from it. So there was a lot there. If I would have been in the shop, million would have broke easy and everything.

Joseph Schindler [00:11:21]:
Because I was not there. I couldn't control everything. But, yeah, since we started with them, I'm seeing more net profit. I am seeing the business actually growing every year. It's 10%, 20% growth every year.

Lucas [00:11:37]:
Right. Compared to it being flatline before. What have the customers or the clients? What's been their response?

Joseph Schindler [00:11:45]:
They actually love it because the experience. I mean, basically, when we went to Paper Tickets to. We had Mitchell originally. I mean, it's a dinosaur, but it's a solid dinosaur. Then basically we went to Shopware and the upgrade, hey, I can text them. And basically now they love being able to get text messages, communication. They can see pictures. Brian and Kim Walker, they introduced me to Loom.

Joseph Schindler [00:12:10]:
And that's something I'm using. Basically, whenever I send out a ticket over 400 doll dollars, they get a message from me explaining in detail, hey, oh, that's cool. So basically.

David [00:12:20]:
Oh, that's such a good idea.

Joseph Schindler [00:12:22]:
It is. Because they do that when they basically, when they send me something. My rep is basically, Danny is my rep. She sends a little.

Lucas [00:12:29]:
Danny's my rep too. She's so awesome.

Joseph Schindler [00:12:31]:
Great. And she sends a little video that basically says, hey, you click here, click here. So basically, instead of just in a dvi, they get the dvi, but they get, hey, you know, we found this. And this is why I'm suggesting to do this and stuff. So I don't get phone calls. Usually I just get approved.

Lucas [00:12:46]:
Yeah.

Joseph Schindler [00:12:47]:
Cause I've explained everything to them. Unless they have a specific question of can we put this off or something. But yeah, I love that and everything. And Brian and Kim gave me that idea.

Lucas [00:12:56]:
You know, it might be my fault that they do Loom now, because I remember getting a video on Loom from Danny. And the beginning of the video says, lucas, you trust us too much. I need you to know what your numbers are doing. And I'm like, I'm not even paying any attention. Right. Like, I trust you. Fine. Sounds good to me.

Joseph Schindler [00:13:15]:
I spent time with her because she's like, you. You looked at. Yeah, I'm looking at Dave. You all do a great job. I go, yeah, just give me the rundown. We're good.

Lucas [00:13:22]:
Exactly. I trust you. Do what you need to do. Right. Because you know, they're good people and you know they're going to do what they're going to do.

David [00:13:27]:
It's free.

Joseph Schindler [00:13:30]:
It's free for one version. Then you have to pay like so much. If you go over something, I think.

David [00:13:34]:
It'S like 25 videos.

Joseph Schindler [00:13:36]:
Yeah.

David [00:13:36]:
We'd be doing like 100 plus a month.

Joseph Schindler [00:13:38]:
But it's cheap. I mean, it's just like 15 bucks a month. Yeah.

David [00:13:41]:
Yeah.

Lucas [00:13:42]:
What's the AI? What does AI do on it, David?

David [00:13:44]:
Auto. Auto title. Summaries, chapters.

Lucas [00:13:47]:
It's interesting.

David [00:13:48]:
Video editing, some variables. Cuts up the filler words and the silence.

Lucas [00:13:55]:
Nice.

David [00:13:55]:
Yeah.

Lucas [00:13:56]:
Make it fast.

Joseph Schindler [00:13:57]:
I could use that. I've never really looked the AI portion of it, so.

Lucas [00:14:00]:
Yeah, that might work when you think about taking over the business for dad, like. And I've got some thoughts or some perspectives on that that two years ago I wouldn't have had. Right. And it's interesting as you bring up net profit, and I think it's really, really, really important that you got the Institute involved.

Joseph Schindler [00:14:19]:
Oh, yeah.

Lucas [00:14:19]:
Because what we just went through was a business that had been doing 400,000 at the top all of its life, but it did a 90% net at 400,000. Right. There was no, like, there was no cost associated with running the business. And so we went to a business that was doing 400,000 at a substantial net because my parents didn't pay themselves. All they had to do is pay the power bill and the gas bill and a couple employees that were paid pretty low and they ran it on a bare bones budget. And the money went in the account, right?

Joseph Schindler [00:14:56]:
Yep.

Lucas [00:14:57]:
To a business that was doing two and three million dollars but losing money every year, right?

Joseph Schindler [00:15:03]:
Oh, yeah.

Lucas [00:15:04]:
Like, and the only year that it didn't lose money, we found out that there were numbers not recorded. So it actually did lose money. They just didn't.

Joseph Schindler [00:15:13]:
It wasn't showing their paperwork.

Lucas [00:15:15]:
And so I think the one key is, like, you gotta have an expert in your corner when you come into a situation like that, you're gonna take over this business, you're gonna run this business. If you don't know the financials, you need an expert in your corner who can look at it and say, here's where you need to be. Hey, man, why are you not here? Right. What coach are you working with at the Institute?

Joseph Schindler [00:15:34]:
Kevin Clark.

Lucas [00:15:34]:
Okay. I don't know him. I'm working with Cecil right now.

Joseph Schindler [00:15:37]:
Cecil was the reason I started. Basically, I had. I'll be honest with you, ati. Everybody loves to hate them.

Lucas [00:15:43]:
Yeah.

Joseph Schindler [00:15:43]:
Years ago when I first started. Yeah, the parts warehouse. You know, I'll be honest. We hit $3,000 in the bank last month and everything.

Lucas [00:15:52]:
Yeah.

Joseph Schindler [00:15:52]:
We owe them 10,000.

Lucas [00:15:53]:
Right.

Joseph Schindler [00:15:54]:
My parts warehouse was like, hey, we're bringing in an expert. We want you to go to this class. It's a Three day workshop. Like, okay, I'll go. They paid for it.

Lucas [00:16:02]:
Yeah.

Joseph Schindler [00:16:03]:
Because they were trying to help me out stuff. So I went there. ATI did help me. Yeah. They understood the numbers of my labor rate. So they were the first ones. Because at that time it was $55. We jumped to $75.

Joseph Schindler [00:16:13]:
So 25 jump just based off we weren't making enough to pay our guys.

Lucas [00:16:16]:
Yeah.

Joseph Schindler [00:16:17]:
And everything. So I was like, okay. So that helped me. So. But basically like everybody else, their, their tactics and everything was not something I wanted to get involved with.

Lucas [00:16:26]:
Yeah.

Joseph Schindler [00:16:27]:
So that put me off coach for years.

Lucas [00:16:29]:
Yeah.

Joseph Schindler [00:16:30]:
Asta 2 years ago I said in one Cecil's classes and Cecil's story about his dad.

Lucas [00:16:36]:
Yeah.

Lucas [00:16:37]:
I'm like resonated hardcore.

Joseph Schindler [00:16:39]:
You are my type of people. I. I want to sign up with you. So I left there, got a phone call decim December.

Lucas [00:16:47]:
Yeah.

Joseph Schindler [00:16:47]:
Signed up January 1st. I said, Hey, I need somebody helping me with marketing.

Lucas [00:16:52]:
Yeah.

Joseph Schindler [00:16:53]:
We don't do zero market. No money spent in marketing. My marketing money went to schools, little league teams. That was my marketing.

Lucas [00:17:00]:
Right.

Joseph Schindler [00:17:00]:
You know, my dad was like, well, I don't need money in marketing. We've been in business for 40 years. 50 years.

Lucas [00:17:05]:
Yeah.

Joseph Schindler [00:17:06]:
I don't. He doesn't spend money. I'm like, I'm not big on that stuff. I mean, heck, until when I went there, he was against a website.

Lucas [00:17:11]:
Yeah.

Joseph Schindler [00:17:12]:
So I was like, let me just do this. So did that. Kevin is a marketing genius. That's what that is. His background is marketing. And he helped me get past roadblocks in my head that I could do it, but there's just something always there that stopped me. And we got a marketing plan, figured it out.

Lucas [00:17:30]:
Give us an example of one of the roadblocks.

Joseph Schindler [00:17:33]:
Basically, I couldn't get past myself. I want everything to be perfect. And if you try to do everything perfect, you never get any traction.

Lucas [00:17:39]:
Yeah.

Lucas [00:17:40]:
Yeah.

Joseph Schindler [00:17:40]:
And I sat down and I'd write up something like that don't sound right. And then I go read books and then come back and reword. You just get stuck in basically a track.

Lucas [00:17:48]:
Dude. I was the same way. And I always just had like in my head that people were going to make fun of me or people were going to judge the business or people are going to this or people are going to that. So I never did anything. It was just like this stalemate. I was stuck. And I was coaching with Rick White at the time. And Rick said, he said two things.

Lucas [00:18:06]:
He said, perfection is a lie told by the devil. To steal the dreams of men. And I said, I said something smart ass, right? Couldn't help myself. I said something smart ass to him and he said, you know, he said, I just need to point out that there was one perfect human being and we crucified them. So I think maybe we should reevaluate this, this perspective here. But, you know, I was very much the same way is because it was like putting everything on the line. It was like exposing everything. And, like, I just knew somebody was going to come on and talk bad about me or say this one thing that I screwed up.

Lucas [00:18:43]:
That's why I don't let David see my Facebook post because I block him out of it. Because you know he's gonna be on there.

Joseph Schindler [00:18:49]:
He's gonna have a good comment for me.

Lucas [00:18:50]:
Yeah, exactly.

David [00:18:51]:
What is with everybody's obsession? Mimicking, like Royal Auto and in the Dave's Auto center, like walking up to the. Hey, hey, Bob, what's the best kind of car? Well, I think it's a Toyota Camry. What is with that?

Lucas [00:19:06]:
I don't know.

David [00:19:07]:
They have the, they have the shtick down and everybody else that does it looks like a terrible copycat. Yeah, I could see if you did it better. Yeah, Chris Enright, you're not doing it any better. Stick to the dancing. Stick to the dancing.

Lucas [00:19:24]:
Poor Chris. What is up with you this week?

Joseph Schindler [00:19:27]:
Chris can take it. He's got.

Lucas [00:19:29]:
He is. And I mean, he's like the sweetest human being ever. I think that's why.

David [00:19:32]:
Super sweet.

Lucas [00:19:33]:
I think that's why David can't stand it.

David [00:19:35]:
He's trying to toughen him up maybe.

Joseph Schindler [00:19:37]:
A little bit, but go out and jump. A cold punch. Yeah, tough.

David [00:19:44]:
He takes like, I can be so nasty to him and he takes it all in stride. Yeah, he takes it all in stride.

Lucas [00:19:52]:
And then Dave doesn't double down and make it.

David [00:19:54]:
Yeah, yeah, I do. I do. Because, like, he's one of the few people that doesn't take anything I say seriously. So he's just like, he's like, whatever. And it completely dismisses me, which a little bit aggravates me because I do want to get like a little. Get him a little riled up. But I know, like, I'm not going to get him riled up because he just doesn't get anything I say seriously. So I appreciate that about him.

David [00:20:18]:
So I could just say the nastiest things to him and he's just like, whatever just rolls off his back. So I like that about him. But I'm just saying like don't copycat if you're going to do it better.

Lucas [00:20:29]:
Yeah. Braxton.

David [00:20:32]:
Was that Braxton's idea? Yeah, Braxton Piecat thing.

Lucas [00:20:36]:
I just do whatever Braxton says it's.

David [00:20:38]:
Cost me, you know, it'd be funnier.

Lucas [00:20:39]:
It cost me a fortune if you.

David [00:20:41]:
Attempted to do that. But you're like in the middle of doing something and you just start screaming at him going, you see what I'm doing here? You seriously walking up to me with a camera sticking in my face. Ask me stupid question, you'd start chucking parts at him. That would be funny.

Joseph Schindler [00:20:56]:
Do the do the fail army part. Don't go for the do the army. Do the opposite and everything.

Lucas [00:21:01]:
Well, so you know what we've learned.

David [00:21:03]:
Or you give completely bad information. What's the best, what's the best kind of car? That's why I love the Blink Land Rover. No, no, no, no, make it obvious like say I love Land Rovers. They are so good built. The build quality is superb.

Lucas [00:21:21]:
I don't, man, I don't think I could ruin somebody's life like that.

David [00:21:24]:
I really thought people get upset that sometimes they break down. But you are driving the pinnacle of English or Indian engineering and they're owned by an Indian company now Tattoo or whatever.

Lucas [00:21:40]:
The most views we've ever had on.

David [00:21:43]:
A video was your dinosaur juice or.

Lucas [00:21:46]:
Whatever Terry said it was, you know, that crude oil was made from dead dinosaurs and like he was, it was tongue in cheek. He wasn't serious. But like thousands and thousands of comments.

David [00:21:58]:
About how stupid somebody that wisdom, like that's what people think. And you know like, oh yes, it was allergy or whatever the hell. Like you're being overly pedantic. It's dinosaur juice. I don't care.

Joseph Schindler [00:22:12]:
You talk about, you talk about the Range Rover and stuff. I actually had a customer come in, their wife wanted Range Rover. I'm like, well I mean they're great in the snow and stuff. I mean I won't give you. They got great traction system. But I go, they're expensive to repair and they always break down. She took that as that's a great vehicle. He's like I blame you every time we have to go to service.

Joseph Schindler [00:22:30]:
And he goes, because no one works on my. Like I didn't think she'd actually go buy it. And he's a UPS pilot, so he's got plenty of money, so.

Lucas [00:22:36]:
Right, right.

Joseph Schindler [00:22:37]:
And he goes, the only good thing is it was pre owned. It came with a better warranty than a brand new one. Stuff I'M like, I'm great and stuff. But yeah, I mean that one. I'm like, dude, I go, I never meant for you. I go. The traction system's the only thing that I've ever found. That was great.

Lucas [00:22:48]:
That was decent, right? Yeah, man. Some of these cars, like you would.

David [00:22:55]:
You could pull it off. You could pull it off. 1. I don't want to make the videos, but that's totally what I would do. It's just like give the worst. What's the best kind of oil? I personally love conventional pencil. I think that is the best oil in there. Was it because oil filter fram.

David [00:23:11]:
Old school fram with the black top fram. They've been around for 100 years.

Lucas [00:23:17]:
They don't actually filter the oil. It's fine.

Joseph Schindler [00:23:20]:
Just to go back to when they clog. Was that Dodge back in the day, if you put a frame on it, ruin the motor.

Lucas [00:23:27]:
Yeah, I'm sure there were quite a few of those.

David [00:23:30]:
Yeah, I'm sure if you would frame in anything eventually.

Lucas [00:23:34]:
Yeah, yeah, yeah.

Lucas [00:23:36]:
I don't know.

David [00:23:37]:
Filtered antifreeze. We don't even replace the antifreeze here. We just filter it out. Old underwear. That's the best way to use like torn up old underwear. Red rag or red rag. Yeah, just filter that antifreeze out. Put it right back in there.

Lucas [00:23:55]:
You got to have skin mark.

David [00:23:56]:
Good for the environment.

Lucas [00:23:56]:
You got to have the skid mark. If you don't have the skid mark, it won't balance the PH out.

David [00:24:00]:
I just want you just get all of the hate comments. It'll blow up. You'll get millions of views just from hate comments.

Lucas [00:24:08]:
There's a couple. Is it Weber Valley Speedway or whatever? That's just a like straight up troll account, you know.

Joseph Schindler [00:24:16]:
I've seen it. Yes. I've seen it before.

Lucas [00:24:18]:
I have to go look it up. David's not seen it. He's going to see.

David [00:24:21]:
So we wanted to start a YouTube channel called Blue Balls Automotive. And the entire premise was the moment we were going to show on video that one critical aspect of the repair that everybody's searching.

Joseph Schindler [00:24:35]:
Got it.

David [00:24:36]:
You cut it and immediately go to the end going.

Lucas [00:24:38]:
Yeah.

David [00:24:39]:
So just once you get that out, then the reverse is the installation. Hope that helps like and subscribe. And then that's it.

Joseph Schindler [00:24:46]:
It would blow up and. Yeah, right, because everybody like you sobs. You're not showing anything.

David [00:24:53]:
Just something like. So when you're doing. You're doing coils on certain WRXs, the back coils to get them out. You have to twist them like, 180 degrees, and then they'll slip out. If you try to pull it out, ain't coming out. They don't come out. If you try to pull it out and switch it 90 degrees or 60 or 100 degrees, you're swinging it around. It will not come out.

David [00:25:19]:
You have to do a full 180, and then they will barely slip out. It's stuff like that. It's like. So you just twist it and then. See, it came right out. And not actually show them exactly what they're looking for, because there's always some kind of repair during the day. Like, that was a pain in the ass. Like, okay, let's shoot this for blue balls with a Z.

David [00:25:40]:
Blue balls. Yeah.

Lucas [00:25:41]:
No, I. I can't. I can't find it. I think they. So there's a real racetrack named after this, and I guess they upset somebody.

Joseph Schindler [00:25:50]:
Yeah, I remember I've seen it before in Stephanie, and I follow a lot of racetracks and everything, so.

Lucas [00:25:54]:
Right. And so it's like, it's a picture of this pregnant lady, and it's saying something about, like, her and her cousin are expecting. And, like, it's just constant troll posts, like, over and over again, trashing this. And, like, the content got better and better and better, and they just started getting millions of likes and shares under these other people's names. Like, so everybody thought that there was no speedway, that it was really just a troll count.

David [00:26:21]:
Yeah.

Joseph Schindler [00:26:21]:
And it was just.

Lucas [00:26:22]:
It was literal. Like, best troll job ever. It was. It was. It exceeded anything you could have pulled.

David [00:26:28]:
Off if you're going to commit to it like that. Yeah, I guess that's true.

Lucas [00:26:35]:
I don't know.

David [00:26:36]:
You got to execute on the trolling. That's the problem. It's just a lot.

Joseph Schindler [00:26:39]:
That'd be a lot of work, though.

David [00:26:40]:
Yeah.

Joseph Schindler [00:26:41]:
That's what some of that content like. Okay, how do I top myself on this?

Lucas [00:26:44]:
Right. Well, and I mean, here's the thing, though, is you get. You get 10 million likes on something, you're getting paid.

Joseph Schindler [00:26:50]:
Right?

Lucas [00:26:50]:
Like, you're gonna. You're gonna get a whole 16 doll, you know, like, you really made some money.

David [00:26:57]:
Look at Buckley. Buckley's got one video that's got, like, 18 million views, and he gets, like, $3,000 a month check off of it. Because all of his other videos have 200 views, and there's one that's got 18 million views. And it keeps just piling up.

Lucas [00:27:12]:
Right. Once it. Once the algorithm takes it and runs with it.

David [00:27:15]:
Once the Algorithm takes it and runs with it.

Lucas [00:27:17]:
Yeah, I'll say.

Joseph Schindler [00:27:18]:
Because I think Chris has got one that's got a couple million views and stuff.

David [00:27:22]:
I don't think he's a lot more consistent because he just put a lot of content out. You'll see that he's got thousands and thousands and thousands. Yeah, he had one video that went absolutely bananas and he gets 50,000 subs off of it. But he's main. He at least has been making sure to put out consistent content out and it does get views, especially on this. Like Instagram and TikTok. Not so much on YouTube. He is working on his YouTube.

Joseph Schindler [00:27:51]:
But he told me the other day because we were talking about the counters that I bought basically show the Facebook.

Lucas [00:27:56]:
Yeah.

Joseph Schindler [00:27:56]:
He was like, I'd have to pay like $600 for the Instagram because that's my one stuff. I'm like, dude, I go, it's Instagram money, right? Yeah, just go ahead and spend a little bit there.

Lucas [00:28:04]:
Fine. Be fine.

David [00:28:05]:
Instagram doesn't pay jack.

Lucas [00:28:07]:
No, Instagram, I don't know that any of them really pay.

Joseph Schindler [00:28:11]:
Not unless you're. Unless you've got 5, 6 million followers.

Lucas [00:28:14]:
And I don't even know that followers anymore.

David [00:28:17]:
Followers.

Lucas [00:28:17]:
Right. Subscribers and followers don't make a difference.

Joseph Schindler [00:28:20]:
If you got 5 million followers if they watch the video.

Lucas [00:28:23]:
Yeah, you could do really well. Yeah, that's for sure.

David [00:28:25]:
On YouTube it's just watch hours.

Joseph Schindler [00:28:27]:
That's all they've gotten to now.

David [00:28:29]:
All that matters. Yeah. So your sub count doesn't really matter. Yeah, your views don't really matter. It's all watch hours. So if your watch hours are maintained or staying consistent. And the other thing YouTube watches is that you're clicking off of one video and immediately sliding into another video. So playlists becoming more important where they're just moving one one video into another.

David [00:28:52]:
And so total session time becomes critical as well. So that if you're able to maintain total session time for an individual, even if they're not watching your content, they will push your content out because you have a higher session time than a more popular supposedly channel channel. Yeah. That does not maintain as high a session time. So yeah, it's good, it's good to put out like, like Chris in particular, who's been trying to sit down and do like these 10 minute videos, was just talking about this, that and the other. It's like, I mean, start a podcast.

Lucas [00:29:27]:
Yeah, yeah.

Lucas [00:29:28]:
Because it's just not the type of content that, that thrives in that environment.

David [00:29:32]:
If you're Gonna. If you're gonna do, like, the sit down and talk, that. That's fine. You need to do it more in a podcast setting or you need to have it highly edited, because if you do the. The. The extra editing and the swooping and the moving and the. The captions and the insert, the beach didn't watch it. Yeah.

David [00:29:52]:
That's eight to 10 minutes that you're going to capture someone's attention and hold it and then slide into the next video or a podcast because somebody just sets it in the background. They may not even listen to it. They just let it go, and then it'll roll right into the next one.

Lucas [00:30:09]:
You know, unpopular opinion. I kind of feel bad for Dave.

David [00:30:12]:
Why?

Lucas [00:30:12]:
He's. Well, he reminds me of Dutch. He's right there on the edge of senality, like, where he's going senile and losing his mind and. No, no. Dave.

Joseph Schindler [00:30:22]:
Dave's Auto Center.

David [00:30:23]:
Dave's Auto Center. What about him?

Lucas [00:30:27]:
Why don't you feel bad? Like, everybody hates him. Everybody's picking on him.

David [00:30:30]:
He's like, dude, he's popular online. Like, what do you expect? The Rudy's gonna love him. He's popular online and in the automotive industry. Like, what does everybody do? The minute you get any type of success or popularity in the automotive industry.

Joseph Schindler [00:30:47]:
They'Re gonna tear you down.

David [00:30:48]:
You are absolutely gonna get hate.

Lucas [00:30:51]:
I hate saying he's, you know, like, the.

David [00:30:56]:
Our first, like, changing the industry podcast conference. When we get big enough that we can have a conference and a whole bunch of people show up, it's just going to be a haters ball.

Lucas [00:31:06]:
Yes. We're going to make sure they get invites first.

David [00:31:09]:
Yeah. It just. No, no. Well, yeah, them first. We're going to invite them, but it's just to receive. The Most Hated YouTube Channel Award is for you, Dave's Auto, and everybody. It'll be just like the Chappelle show skit. Everybody's like, hey, hey, hey.

David [00:31:29]:
And we get up there and the speeches are just the most foul things across the room.

Lucas [00:31:35]:
It's a pretty good idea.

David [00:31:37]:
I mean.

Joseph Schindler [00:31:37]:
I mean, it would work.

Lucas [00:31:38]:
Yeah, it would be.

David [00:31:39]:
I mean, it'd be entertaining. I don't know. Anybody would show up like, huh? I got this most most hated Instagram account award from this stupid podcast.

Lucas [00:31:50]:
I'm not gonna lie. I did send. I did send a big industry person a message the other day and said the reason that all the other content sucks is because it's so polished that nobody watches it.

David [00:32:03]:
Right.

Lucas [00:32:04]:
Like, if it's so polished that it's not connectable. And you can't relate to it. It's not remotely relatable. And it's.

David [00:32:10]:
It's just some people like that, though. We get comments all the time.

Lucas [00:32:15]:
Yeah, I mean, there's some people.

David [00:32:16]:
Some people.

Lucas [00:32:17]:
I'm just saying the volume of people who like that are lower than the volume of people who like real engaging content.

Joseph Schindler [00:32:22]:
The happy go lucky people versus the person who. Middle of the road. You know, give me a little bit of both sides. Don't give me the you seem happy.

David [00:32:30]:
Go lucky to me. I see you. You post online.

Lucas [00:32:35]:
I put you in your place, sitting.

Joseph Schindler [00:32:37]:
There, trying to go, okay, gotta make sure I'm in the zone. Gotta make sure I'm in the zone. And I can do it for one to two minutes usually. And then.

David [00:32:43]:
Yeah. You just seem so positive online. Like, I. I'm a little jealous. I'm not lying like you. You post stuff on online and you seem genuinely appreciative and excited about the business.

Lucas [00:32:58]:
I was that way once. And then I became friends with David.

Joseph Schindler [00:33:01]:
I mean, I do have a side, basically, that, yes. I. Some days I'm wondering why the hell I'm in this business. But, you know.

David [00:33:09]:
Well, you. Yeah, if.

Joseph Schindler [00:33:10]:
If it was not. I'll be honest, if it was not for the family business, that. That is what keeps me in that zone. That, yes, I'm appreciative, I'm able to do every day, but, you know, it's a load on your shoulders. Because if I fail, I failed my dad, I find my uncle for sure. So for sure, that is kind of hardcore.

Lucas [00:33:29]:
Feel that right now.

Joseph Schindler [00:33:29]:
You can feel that.

David [00:33:31]:
Yeah, but you don't have a. You don't have a repair business like you started the repair business.

Lucas [00:33:37]:
I'm just saying the. The repair business. But then the other thing, like, I feel the same way that he feels about the other thing.

David [00:33:44]:
Oh, your dad feels about the. About Mystery Hill?

Lucas [00:33:48]:
Well, I mean, yes, but I'm saying I feel the same responsibility he does about that family business. Trying to make sure I do whatever I can to support them, even though I'm not the one managing it or.

David [00:34:00]:
Doing anything, is completely stepping away from lnn and just moving over to Hill to. To spend a year, like, head down one year. I'm gonna be 100% in here every single day.

Lucas [00:34:14]:
Turns out I have to do both right now because if I go to one, one falls apart, and then I have to go to the other one.

David [00:34:20]:
Because I fell apart. No, no, no. You. You are meddling in one.

Lucas [00:34:25]:
Yeah, that's probably true.

David [00:34:26]:
And then the other one needs the help because there's nobody there.

Lucas [00:34:29]:
But we did $100,000 last month. I'm. I'm, I'm not sure I did. And then after the chunk of things we didn't actually get paid for doing.

David [00:34:39]:
Oh, yeah, yeah. But it's still like Chris is working with somebody, isn't he?

Lucas [00:34:46]:
Cecil.

Lucas [00:34:46]:
Yeah.

David [00:34:47]:
Is Cecil directly working with Chris or is he working with you through Chris?

Lucas [00:34:50]:
No, he's directly working with Chris right now.

David [00:34:52]:
Okay. I mean, you're gonna have to give it some time. How long has Chris been with you?

Lucas [00:34:58]:
He's doing a good job. He's been with me since November, I think.

Joseph Schindler [00:35:03]:
I think October. November's been. Yeah, yeah, I remember seeing you post about it.

Lucas [00:35:07]:
Yeah, he came in right at the end of October, beginning of November.

David [00:35:10]:
He's doing a good job.

Lucas [00:35:11]:
I'm not saying he's not doing a good job. I was being facetious.

David [00:35:13]:
Hundred thousand dollars is not doing a good job.

Lucas [00:35:17]:
I agree. There were a lot of things.

David [00:35:19]:
Not when you need, what, 160 to pay the bills.

Lucas [00:35:21]:
Yeah.

David [00:35:22]:
Okay, so he needs to crap out another 60,000.

Lucas [00:35:26]:
Let me call him and ask him if he can crap that out real quick.

David [00:35:29]:
That's what I tell Juan. I'm like, I need you to crap out another six today. Like, well, I'll do my best. Great, thanks.

Lucas [00:35:38]:
I think what happened to us was, is like. And it's a story for anybody that comes in and begins to manage something that somebody else is doing. And it's a story for anybody who is bringing someone else in to manage it. I think it's easy to lose sight. Like they come in and they've got all these big dreams and aspirations and ideas. People start telling them what they think is wrong with things. I've always been very committed to listening to the employees and listening to what they think is wrong. But I'm also learning you really have to take that with a grain of salt, especially as the organization grows, because they have such a limited perspective.

Lucas [00:36:20]:
They don't understand what's wrong with the business. They don't understand why it's not flowing. And so you can make changes that have long term effects that you don't realize. Like you change this, this, this, and this, and then all of a sudden you end up with this huge backlog of work. You can't get parts for certain things. But because we made this other change, now we don't have middle of the road work in the door that sustains you while you're waiting on this big stuff to go right like this. It's almost like this whiplash of change. You come in, you make these adjustments, but you don't understand why it was being done like it was done in the first place.

Lucas [00:36:56]:
I think that there should be a rule that when you bring somebody in, they have to come in and they have to work for six, eight months before they make any changes to understand.

Joseph Schindler [00:37:04]:
The business and how it flows.

Lucas [00:37:05]:
Yeah.

Joseph Schindler [00:37:05]:
Because if you don't know it, you're not going to be able to change it because for sure. Well, I came basically, and, you know, when I got in a sog, you all gave me the advice to limit my big work. I mean, we were, we were getting engine jobs, tear downs. I mean, yes, and we still do some of them, but I have basically said, if I'm going to do it, I'm getting paid a hell of a lot more money because it's a whole lot more responsibility in a bay tied up for 20 hours.

Lucas [00:37:28]:
I think that was mine and your first interaction.

Joseph Schindler [00:37:30]:
It was.

Lucas [00:37:31]:
And you know, people ask me all the time why I talk about gross profit per build hour so much. It's because until you look at that number and you know what your gross profit needs to be, and then you throw two engine jobs on it and.

Joseph Schindler [00:37:42]:
You'Re like, whoa, that 20 grand coming in on one job looks great. Until you see, wait a minute, I could get 17 brake jobs and did the same amount and not taking up nearly the amount of time.

Lucas [00:37:53]:
Yeah, exactly. Or the liability.

Joseph Schindler [00:37:55]:
Liability of it. Yes.

Lucas [00:37:56]:
Yeah. I mean, this dude was rebuilding engines in house. I mean, six months ago, maybe a year ago.

David [00:38:01]:
No, it's been years. Chris was the last one who did it. And Chris has been gone for a while. Yeah. So what was the, what's the plan? Or what's Chris's like, game plan to try to backfill with that middle work or that faster moving work?

Lucas [00:38:18]:
Lots of things happen staffing wise.

David [00:38:21]:
Oh, you got a staffing issue. You just don't have enough people, huh?

Lucas [00:38:24]:
Well, and so, like, I tolerated things that Chris wouldn't tolerate. Right.

David [00:38:31]:
Okay.

Lucas [00:38:32]:
And so I tolerated some behavior and some, some things from some of the people. And Chris is like, no, I'm not putting up with this now. He did come to me and say, what should I do? And I had to swallow my pride a little bit and say, like, hey, I'm gonna let you make whatever decision you need to make.

David [00:38:47]:
Yeah, right.

Lucas [00:38:48]:
You do what you need to do. Did I like the decisions? No, but I mean, like, I'm emotionally connected to these people. These people are special to me. But he was he right? I think he was, yeah. I think it needed to happen.

David [00:39:01]:
I think until your approach, you need to, you need to make sure that you're listening to the mindset game plan and ask questions. You, you get very, you get very involved and you want to like, it's like this, it's like this, it's like this.

Lucas [00:39:21]:
Yeah, I do.

David [00:39:22]:
And you have that personality where they're going to, they're going to back down, everybody's going to back down.

Lucas [00:39:27]:
That, that's the positive about Chris. Chris will not. Like, we will, sure, yeah, we will. We will argue like, like an old married couple.

David [00:39:37]:
Okay, right, well, that's what I'm saying. So rather than arguing, rather than arguing and say, okay, so this, this is problem we're having. How do you see this playing out? And then just let him tell you how he sees it playing out. It's like, well, I can, I can do X, I can do Y, I can Z. It's like, okay, well, put me like, walk me through that. Why? Why X? Well, because X, Y and Z. It's like, okay, great. Or have you considered this? Rather, you know, you're just kind of, you're allowing them to problem solve themselves.

David [00:40:09]:
Problem solve it themselves and make you comfortable. Because at the end of the day, and that's sort of what you have to communicate is like, I want you to make the decision. I don't want to make the decision. It's easier for you to just come to me and go, hey, boss, what you want me to do? But the problem is that at some point you're, you can't, you're not. Then why are you paying them like I'm paying you to manage the shop? I don't want to keep paying you if you're going to come to me and ask me every single time, but I'm going to have some difficulty walking away from that. I want you to make the decision. So your job is to sell me on whatever it is that you're wanting to do. I don't care what it is, whatever it happens to be.

David [00:40:49]:
You gotta sell me on it. So sell me on it. Not, hey, just trust me, it'll work out. That doesn't work. That doesn't work for anybody. I don't care like how trusting you are of somebody that doesn't work. It has to be sell me on this. And so if he can come in and come and, and you just need to take a step Back and go, okay, he's gonna sell me on it and I'm gonna be comfortable with it.

David [00:41:09]:
And now if you throw something out there that you know, like this is going to be a disaster and you just throw a little pushback. Hey, have you considered what, what if this happens?

Lucas [00:41:17]:
Yeah.

David [00:41:18]:
Have you considered this variable and then see how he navigates that. You're going to have to do that. Otherwise why, why pay the guy?

Lucas [00:41:26]:
I, I think we're, I think we're slowly working ourselves in that direction and, and we're learning to work together and we're learning nuances of each other. And yeah, I'm a, I'm a hard ass in that way. And I mean, you know that I'm a hell to work for. I mean, I'm terrible to work, for.

David [00:41:41]:
Example, only because he meddles.

Joseph Schindler [00:41:44]:
But the thing is, you also said something I have a problem with. You get emotionally involved with people and everything and I have a hard time because two of my employees have worked for me for 15 years and more. So I'm emotionally. They're family almost.

David [00:41:56]:
Yeah.

Lucas [00:41:56]:
And, and same with clients. Right. Like, you know these people, you've been working with these people for years and so it's a big deal. And like telling them the truth and telling them exactly what they want to hear and having a, like we've got experiences with these people where we've built relationships and they're used to us saying this thing in a certain way and how I handle things and like then it changes and somebody else comes in. But I tell myself all the time, like, if you really want the business to grow, you're not going to have a choice. You're going to have to let them do the thing.

Joseph Schindler [00:42:26]:
Right.

Lucas [00:42:27]:
And you probably connect with that because you probably went through the same thing with dad.

Joseph Schindler [00:42:30]:
Oh yeah. Basically for the first year, people come in first. Where's Joe at? Because we're both Joe. So basically whatever comes in. Where's Joe? I backed down. Like, he's out there. Go talk to him. Finally he said he goes, go back in and talk to him.

Joseph Schindler [00:42:44]:
He's the one handling it and stuff and everything. So it was the pass off and everything. So. But having someone come in from the outside that's not emotionally involved does help because it takes that equation out of it stuff. So they might see something different.

Lucas [00:42:56]:
For sure.

Joseph Schindler [00:42:57]:
But for sure, David said what? David says, great, because having someone to explain to you and you say, well, that's great. But have you thought about. Because you're using your experience at that Point saying, have you. Have you thought about this situation? Because it sounds great on the surface, but when you take this situation. Oh, I didn't think about that well.

Lucas [00:43:16]:
And we just went through that last week because he had. We were talking about the schedule, and he had taken back some spots on the schedule, and he's like, we got all this big work. And I said, chris, I'm with you 100%. But the problem is, if you're not careful, what will happen is you'll get all the big work done, and then you don't have anything to backfill it with. You don't have any more. You can't stop the flow. The flow has to consistently come in. And if you get into a spot where the big work's not going out, we either sold too much big work, there's something going on.

Lucas [00:43:45]:
What's the shift? Why are we doing this differently? There's a hundred. And I know in waiting on parts right now, there's $100,000, right? And so I'm like, okay, what's the strategy here for accomplishing this? But we worked through it, and we talked about it, and we came up with some solutions. And I think that what happens a lot of times is we build these, like, little protections for ourselves, and we say, I'm not going to do this, because this happened the last time I did that. But maybe it was our execution. Maybe it was all these other things that accounted for that. Maybe it was situational. It wasn't the decision. It was just the way it played out.

Lucas [00:44:25]:
And we made this rule that we've put hard, fast in our mind and said, I'm not ever doing that again. Right? And we do this this way because of this doesn't mean it's the right way to do it. It means that your experience taught you you won't get hurt if you do that, right? Sometimes you got to get hurt.

David [00:44:44]:
I don't know. I'm just saying you need. I can understand being involved because your name is on the building and it's family. I get that. That makes sense to me. You, on the other hand. No, that doesn't make any sense.

Lucas [00:44:59]:
What? What? What?

David [00:45:00]:
Just let the shop do what it's gonna do and go. Go run Mystery Hill. I am full time.

Lucas [00:45:10]:
I was gonna hire you to do that.

David [00:45:12]:
I would. I would 100%. I'm not kidding. I would 100% come down and run Mystery Hill if I didn't have a family that I had to deal with. Like, you know, my kids are in school and stuff like that. Like, if they were little and we couldn't. I. 100%.

David [00:45:30]:
Because I would hate to see something happen to that business for it to be around for as long as it has.

Lucas [00:45:36]:
Yeah.

David [00:45:36]:
And be so wildly successful for years. Off of the back of just sweet people. Nothing else. They're just sweet people and it's just a fun attraction. And. And all you got to do is just come in and just. I mean, I don't know how to run a side of track home, whatever. But, you know, you can learn.

David [00:45:54]:
I'm just saying you can step in because it's family. You know, you're going to be able to be a little bit harder and more stern and hey, this is the way this is going to be.

Lucas [00:46:06]:
Yeah.

David [00:46:07]:
And you've got a coach that can help you. Hey, this is the metrics. This is the processes. These are systems. Just. And then you just execute that.

Lucas [00:46:15]:
That dude is a real rock star.

David [00:46:17]:
Yeah.

Lucas [00:46:17]:
I mean, the coach that we hired.

David [00:46:19]:
But as I'm saying, you've got a coach in place where. I'm sure Jordan's fine. But Jordan's not you. He's. His name's not on the business. You see what I'm saying? Like, it's not an Underwood business. Been there since the 40s. Like, that's not a thing.

Joseph Schindler [00:46:31]:
There's an investment when it's your name, that investment, take it to the next level.

Lucas [00:46:37]:
I don't understand why the other party didn't look at it that way, though. Right. I don't understand why he didn't. They didn't.

David [00:46:45]:
I don't think he considered legacy. I don't think he considered. He saw it as a cash cow. He saw it a means to an end. It's like, this is my. This is my payday. You see what I'm saying? Like, he approached it as this is my payday.

Lucas [00:46:59]:
He.

David [00:46:59]:
And he pulled the money. Pulled the money. Pulled the money so you could live high on the hog as opposed to. There's a legacy here that I want to maintain. That's a completely different mindset. Completely different mindset.

Lucas [00:47:13]:
It's crazy how mindset drives our direction. Right. It changes where we're going.

David [00:47:19]:
It's your paradigms. His paradigm was completely different. Was completely different than what yours would be walking into it. And that's what I'm saying. Like, I think at the end of the day, that'd be what's best. Because right now you've got your one foot in one and one foot in the other. And I don't think you're being as effective as you could be.

Lucas [00:47:43]:
Yeah, no, I'm.

David [00:47:44]:
Step away from one.

Lucas [00:47:45]:
I'm 100% with you. And I, I think.

David [00:47:47]:
And it'd be different if you had somebody in place that you could rely on at the other, at Mystery Hill. I, I don't think you, you don't have that right now where you've got it. Yeah, well, yeah, eventually you want to. I'm not saying you need to be there for forever, but a year from now, wouldn't that dramatically change the trajectory of the business? Somebody dedicated would be there for a year.

Lucas [00:48:12]:
And look, I have been, I have been more active with it and I can do that from my office at the shop. Right. Because they're on the same property. It's not like I'm not there.

David [00:48:22]:
Yeah.

Lucas [00:48:22]:
And so if they need something. But right now, and for me, it feels like putting out fire. It feels like that's all I've done.

David [00:48:29]:
Yeah.

Lucas [00:48:29]:
Hey, this subscription right now, hey, we don't have access to this. Hey, this bill didn't get paid. And so it's just like, okay, yeah, now this happened, how do we prevent it from happening again? Let's build a system, let's document it. How do we rebuild the culture? The culture got destroyed. The culture was destroyed before we.

David [00:48:46]:
Yeah, it was, There was no, it was just bad culture.

Lucas [00:48:49]:
And so I think that step by step is just picking it back up and putting the pieces.

Joseph Schindler [00:48:55]:
You're going to basically start over building the processes so that you have your process in place.

Lucas [00:48:59]:
Yeah.

Joseph Schindler [00:49:00]:
So that, you know, there is a process. So, you know, hey, this is, this is what needs to be done. This is what needs to be done.

David [00:49:04]:
But you have the coach there to give you best practices. So you're not starting from, hey, I'm going to develop this from the ground up. With no idea how to do it.

Lucas [00:49:12]:
He. I would at some point I will do my very best to get him on the show. I don't know if he'll do it. But now I'm going to tell you something. What's cool about the guy is he is like hardcore EOS implementer. Right. That's what he does is he brings EOS and he puts it in businesses, but he does it in this space and he's really smart about this space and he really knows this space. He's super soft spoken and maybe not soft spoken, but he's super quiet until he all of a sudden he drops something on your like, shit, you know, but he's, he's A really cool guy, really intelligent guy, and.

Lucas [00:49:48]:
And he's got some really cool stories. He's like, you know, I have. I have absolutely figured out how not to do things right. And he's like, I made some mistakes that cost me everything, but here I am, you know, I'm still on the other side of it.

David [00:50:02]:
My game plan is to try to tell. Try to sell my shop to Juan. That's gonna be my game plan. He'd be a good operator.

Lucas [00:50:13]:
He would be, yeah.

David [00:50:15]:
A owner operator, not just a shop manager. I mean, he relies too much on me to make decisions that I know that he's better at. And the few moments I have to step in and do something, I end up screwing things up. And he's like, why did you do that? I had this all laid out like it was a B and then C. Why? Why? I'm like, I don't know. I don't know what I'm doing. I feel so bad.

Joseph Schindler [00:50:42]:
But you both learned from it. And he knows. Hey, you know, I won't ask David anymore where this comes.

David [00:50:46]:
Well, I gotta. I'm the backup. So when he's gotta. He's gotta leave or whatever, like, I gotta step in.

Lucas [00:50:51]:
It's pretty amusing, though. I think most of the time he's. He's asking you questions, it's simply to placate you. I think he's trying to.

David [00:50:59]:
No, no, he knows. He knows better. Like, sometimes he just doesn't know. Like, he doesn't. He doesn't know which direction to go, and he just wants some feedback. And sometimes he wants the. What he wants to say to the customer. How to.

David [00:51:16]:
Best word it is really what he comes to me for?

Lucas [00:51:18]:
Yeah.

David [00:51:19]:
Like, how do I say this to the customer that doesn't piss him off, doesn't make us look bad. Doesn't, like, cause the customer to lose confidence in us. And so we come up with something to say to them, and then he executes on that. But he would be a much better business owner or shop owner than me. I just got to pay off the debt. I can't give it to him with debt. So I just pay off the debt, and then I'm not. He doesn't need to pay, bro.

Lucas [00:51:49]:
The dude that came in here and vacuumed the floor last night was a better shop owner than you.

David [00:51:56]:
Hurts my feelings.

Lucas [00:51:57]:
I'm just being honest with you. You don't want me to. If you have friends who won't tell you the truth. They're not really friends, David.

David [00:52:03]:
You know what it is? What I hate it.

Lucas [00:52:06]:
Yeah, I think we all know that I hate it.

David [00:52:08]:
I hate it so much. That's what it is. I just. I can't. I cannot put my heart and soul into it. That's what I'm jealous of. Of you. You seem like you've got your heart and soul into it.

Joseph Schindler [00:52:17]:
Oh, I do.

David [00:52:18]:
Just. Well, it. It. It comes off that way too. It's not just like I do, but you don't seem like it. No, it comes off like you got your heart and soul in it, and I'm a little jealous of that. I'm not. Not that I want that for the auto repair.

David [00:52:32]:
Like, screw auto repair. Like, that is a miserable business.

Lucas [00:52:35]:
I had my heart and soul in it, but I became friends with him and he's just ruined everything in my life. It was positive. I mean, you even acknowledged that a few times. Hanging out with David kills your positivity.

David [00:52:48]:
I think you are not destined for, like, you're. That's not you. I think you'd be better off at Mystery Hell. I think you would to. To be a. Like the operator or something like that than. Than a repair shop. I don't know.

David [00:53:06]:
You. You don't have the. You've got the. The. The character for like, that kind of thing. You see what I'm saying? Like, you know how, like, your mom was up front and just greeted everybody and that's like one of the things you guys talked about, like, she's not going to be there any longer. But like that. Everybody smiling and walking by, that could be you.

David [00:53:32]:
That's 100% down your lane.

Joseph Schindler [00:53:35]:
He's the face. He'd be the great face of the business and of the family.

David [00:53:39]:
Like another Underwood. There's because you look just like your mom. Another Underwood there just another 40 years. That would make sense to me. Versus a fixed cars. Like, nothing's anything wrong with fixing cars. If I were you, I would totally be into it too, because my dad was into it. My family, I got the name on it.

David [00:54:02]:
Like, I would 100% be into it just from the legacy mindset. You see what I'm saying? I don't know. You should think about it.

Lucas [00:54:11]:
That's too big a thought for me.

Joseph Schindler [00:54:13]:
And the bad thing is, if you knew me when I was in high school, I hated the business, did not want to be anything. Basically.

David [00:54:18]:
That's a high school thing.

Joseph Schindler [00:54:19]:
Well, no, it was basically I wanted to play football.

David [00:54:21]:
Oh, okay.

Joseph Schindler [00:54:22]:
I mean, I'm a big boy, so playing football would be right up my alley. And dad was Like, I need you to come work. Really? I'm like, okay. Don't have much of a choice. So I had to go. So it just negatively affected me.

Lucas [00:54:33]:
Your perspective of it?

Lucas [00:54:35]:
Yeah.

Joseph Schindler [00:54:35]:
And everything. And then basically, again, seeing your dad work all these hours, it's like, dude, I don't want to work. Yeah, 12 hours. Days, seven days, or six days a week. So family.

Lucas [00:54:44]:
It's interesting you say that, because in our situation, like, that's. I grew up like that, and I. I just thought it was normal. Right. My entire life, I was there. And. And if it wasn't that business, we were building houses, and we worked seven days a week, and we worked 12 hours a day, every single day. And that's just what we did.

Lucas [00:55:01]:
We didn't take time off.

Joseph Schindler [00:55:03]:
No.

Lucas [00:55:03]:
And. And so to me, it felt odd to not want to be going nonstop. And then we get in. When I first joined ASOG and first, you know, started all this, I'm like, why is everybody complaining about this? You know what I mean?

Joseph Schindler [00:55:18]:
This is normal.

Lucas [00:55:19]:
Right? And so with the shop, though, it's a little bit different because it was emotional. It was like things went wrong. And, like, I'm the only person that all of this depends on. So, like, I've got to be there. And it felt heavy. It felt overwhelming. Whereas, you know, the other businesses didn't necessarily feel that way. It was so interesting because the other person very much was about, I don't want to be here.

Lucas [00:55:45]:
I don't want to work here. What I'm trying to do is automate this whole thing so I never have to touch it. I don't want any of the employees to come to me. I don't want to be on the floor. I don't want any of that. Right. And it, like, we were looking at the phone system, and it had six automated attendants, and they all pointed back to themselves. And so you had to have an actual extension to get through the phone system, and you could push buttons and eventually get there.

Lucas [00:56:14]:
But we tried it. It took four to five minutes each time to finally get to somebody. And so it was like, okay, why is that? Like, that. I don't want to have to talk to any more people than I have to. And I'm like, holy shit, you're David.

David [00:56:29]:
And I'm just telling you, he came in with the wrong mindset. He was the wrong person for that particular role and the position. And it was just. It was a job. It was cash cows. Like, I'm gonna make some money off of this. I'm Gonna funnel the money to my bank accounts. I'm gonna live high on the hog.

David [00:56:46]:
Like that was. That was it. It's not the same thing as, like, hey, you know, I'm the face of the business. There's a legacy family business. It's different. I'm just telling you, I think you'd be perfect for it. That's what you should be doing.

Lucas [00:57:02]:
I'm just gonna hire you.

David [00:57:04]:
You don't want me doing it. I'm gonna come in, fire everybody and clean up the place and then hand it over.

Joseph Schindler [00:57:10]:
He's gonna get ready for an investment group to come in and buy it for you.

Lucas [00:57:12]:
That's it.

David [00:57:12]:
No, no, no. That's what you don't want.

Joseph Schindler [00:57:14]:
But you don't want that.

David [00:57:15]:
But you want the shop to be. Sell that thing off to an investment group.

Lucas [00:57:20]:
What. What advice?

David [00:57:22]:
Keep the land. Sell the business. Keep the land.

Lucas [00:57:26]:
What advice? So. So there's a lot of people in your shoes, right? A lot of people working for dad. Gosh, we've had probably what, 10 or 15 on the show over the years in his exact shoes, or we've had messages from 10 to 15 plus people. What advice would you give both parties, Right? So dad, who's running the business and son's going to come in and take it over. What is the big thing he needs to know and vice versa. What's the thing son needs to know coming in or daughter, whoever, starting with.

Joseph Schindler [00:58:00]:
The dad, I would say, don't push on change. Basically, the way you did it for 34 years is great, but be open to it. I basically now have taken anything I do. I used to kind of talk to dad and he. He shut me down.

Lucas [00:58:19]:
Yeah.

Joseph Schindler [00:58:20]:
And now I do things and stuff and I just take. I take my licks from him. Stuff and everything. And then.

Lucas [00:58:23]:
Yeah.

Joseph Schindler [00:58:24]:
But about two or three weeks later, a month later, the guys, he'll be saying, damn, that's a great idea. When we start doing this and everything. Yeah, the guys, it's a. It's a running joke in the shop, right. A tool I buy to make jobs easier. A process I put in place. They all just kind of joke. Jojo did that, right? Two months ago, he goes, you chewed his ass out basically for it and stuff.

Joseph Schindler [00:58:43]:
And he just. He just kept on going. So I'm like, basically, be ready, be brave for change. It's gonna happen. They might know some great ideas. Talk with them. Like you said, basically, David said, basically, question things. Hey, why you want to do this way? Why you want to do this way? On the son's role or daughter's role.

Joseph Schindler [00:59:01]:
Basically, this is their legacy. They're handing the keys to the kingdom to you. It means a lot to. It may not mean a lot to you right now.

Lucas [00:59:09]:
It will one day.

Joseph Schindler [00:59:10]:
It will one day.

Lucas [00:59:11]:
Yeah.

Joseph Schindler [00:59:12]:
And for them to trust you, even to think that you can run it, is a big step. But you have to prove yourself and work with them, talk to them and stuff. It's a lot of things. Also, don't be afraid to reach out because, you know, like I said, I did not know anything. One of the biggest things I've learned is I don't know what I don't know.

Lucas [00:59:31]:
Amen, buddy.

Joseph Schindler [00:59:32]:
Basically, taking that price right there, you can say, okay, we need to do this, we need to do this, but I don't know how to get there, talk to people. I mean, I reached out to you about things. I reached out to David a couple times about some things. I reached out to everybody. You can learn from them.

Lucas [00:59:46]:
Amen.

Joseph Schindler [00:59:46]:
And, you know, once you do that, you get a perspective. Because one of the biggest things to me was. And I've learned, basically, I used to say it all the way, it won't work in my area. It won't work. It won't work.

Lucas [00:59:57]:
Yeah.

Joseph Schindler [00:59:57]:
God. Say something real quick. It works every place. The only thing that changes is the price of a house in a place. I mean, basically that I go. Because a guy in New York I talked to, he said, eggs cost $6 here, it costs $5 there. Your house serves $100,000 more. He goes, everything's respective to it.

Joseph Schindler [01:00:14]:
He goes, it will work in your area and stuff. Everybody thinks that because.

Lucas [01:00:17]:
Yeah.

Joseph Schindler [01:00:18]:
They say, oh, it's just what they tell themselves. It's easy. Cop out.

Lucas [01:00:21]:
Yeah.

Joseph Schindler [01:00:22]:
So don't be resistant to that as well. Basically, when you're changing stuff. But I mean, a lot of it is basically accepting change and then knowing that basically the keys to this kingdom your family's giving you and stuff, the trust is already there. You just have to basically make them feel good about it.

Lucas [01:00:37]:
For sure. I agree. And I think what I would say is be humble.

Joseph Schindler [01:00:40]:
Yes.

Lucas [01:00:40]:
Both sides, be humble.

Lucas [01:00:42]:
Yeah.

Lucas [01:00:42]:
Because the. The thing that I see so many people get in trouble over is that they're not humble. So they're unwilling to take somebody else's perspective into account. They're unwilling to listen to what somebody else. And so then they never learn and they never develop. And more than that, the danger of that is you become somebody that other people don't want to be around. And if you get your information, you get your knowledge, you get your opportunity from other human beings, if you don't have any opportunity and if you don't have any knowledge, if you don't have any influence from outside, man, it's going to be a tough road.

Joseph Schindler [01:01:18]:
You're in a bubble and you have basically, you're never going to get anywhere.

Lucas [01:01:22]:
That's exactly right. Well, Joe, buddy, we're all so proud of you, seeing you develop in a big way.

Joseph Schindler [01:01:28]:
Thank you, guys.

Lucas [01:01:29]:
So thank you for being here.

Joseph Schindler [01:01:30]:
No problem. Thank you all.

Lucas [01:01:31]:
Yes, sir.