All Episodes
Displaying 31 - 60 of 254 in total
Episode 190 - Hacking Incidents, Social Engineering, and Protecting Client Information With Cavan Robinson of Vehlo
In this episode, Lucas and David are joined by Cavan Robinson, General Manager with Vehlo. They discuss a hacking incident targeting dealerships to steal client inform...
Episode 189 - Empowering Service Managers Through Coaching and Communication With Brandon Jones of Limitless Leadership
In this episode, Lucas and David are joined by Brandon Jones, Vice President of Limitless Leadership. Brandon shares a compelling story about educating a customer on h...
Episode 188 - The Highs and Lows of Running Two Shops With Adam and Jessica Debaja
In this episode, Lucas and David are joined by Adam and Jessica Debaja of Northland Automotive in Cedar Springs and Rockford, Michigan. Adam shares the challenges and ...
Episode 187 - Tom Schearer on Awards, Diversity, and Operational Improvements
In this episode, Lucas and David are joined by Tom Schearer from the Ratchet and Wrench Management Conference. Tom discusses his concerns about preparing a speech for ...
Episode 186 - Marketing, Client Communication, and Expanding Shops with Mike Allen
In this episode, Lucas and David are joined by Mike Allen at the Ratchet and Wrench Management Conference. Mike discusses his unique approach to managing marketing and...
Episode 185 - Insights on the Future of Right to Repair With The CEO of Opus IVS Brian Herron
In this episode, David and Lucas are joined by Brian Herron, CEO of Opus IVS. Brian discusses the benefits of accessibility in the repair industry, emphasizing how the...
Episode 184 - Managing Workflow and Scheduling in High-Volume Auto Shops With Dan Vasquez and Jacob Wierengo
In this episode, Lucas and David host a conversation with Dan Vasquez and Jacob Wierengo, focusing on the challenges of managing auto repair shops as they increase in ...
Episode 183 - The Vomitorium, Self-Help Rants, and Lucas's Yard Sale Insult With Kieran O'Brien of Shopgenie
In this episode, Lucas and David are joined by Kieran O'Brien of Shopgenie from the Sunrise Automotive Training & Expo (https://www.trainingexpoaz.com/). The conversat...
Episode 182 - Customer Escalations and Unusual Finds in Car Trunks With Auto Shop Follow Up
In this episode, Lucas and David are joined by Mike Carrillo, CEO, and Lex Sellers, Head of Customer Success and Operations Manager of autoshopfollowup.com from the Su...
Bonus Episode - Transforming Your Shop's Workflow and Accountability With Software
In this episode, Lucas and David are joined by Matt Ruffman, Steven Metsker, and Pat Schnaidt to discuss the transformative impact of technology in the auto repair ind...
Episode 181 - Mastering Profitability & Efficiency With Insights from Shop-Ware Experts
In this episode, Lucas and David are joined by Samantha Andrews, Jonathan White, and Bill DeBoer to discuss shop scheduling and customer communication strategies as th...
Episode 180 - Navigating Customer Expectations and Employee Performance With The Founder of Datadyne Joshua Hemmerling
In this episode, Lucas and David are joined by Joshua Hemmerling, founder of Datadyne, at the Sunrise Automotive Training & Expo (https://www.trainingexpoaz.com/). Jos...
Episode 179 - Boosting Profits with Tire Programs and Road Hazard Services Featuring Chris Cotton
In this episode, Lucas and David are joined by Chris Cotton of Autofix to discuss the profit potential in selling tires. Chris emphasizes the potential profit from off...
Episode 178 - Working Remotely In Automotive Repair With Kyle Buenger and Kasia Thompson
In this episode, Lucas and David are joined by Kyle Buenger and Kasia Thompson at the Sunrise Automotive Training & Expo (https://www.trainingexpoaz.com/). They discus...
Episode 177 - Lessons In Ethics and Honesty in Car Repairs From the Front Lines With William Fairbanks of Shop Controller
In this episode, Lucas and David are joined by William Fairbanks, Vice President of Sales for Shop Controller at the Sunrise Automotive Training & Expo (https://www.tr...
Episode 176 - Going From High Pressure to Healthy Practices With Cody Gaddie and Becky Witt
In this episode, Lucas and David are joined by Becky Witt and Cody Gaddie at the Sunrise Automotive Training & Expo (https://www.trainingexpoaz.com/). Becky discusses ...
Episode 175 - Navigating Ethical Dilemmas in the Auto Repair Industry with Dipesh Modi
In this episode, Lucas and David are joined by Dipesh Modi, owner of Kinderman's Auto Repair in Harrisburg, Pennsylvania. Dipesh shares his journey into shop ownership...
Episode 174 - Balancing Business and Family In A Small Town with Josiah Martin
In this episode, Lucas and David are joined by Josiah Martin, the owner of Limitless Auto Center in Oley, Pennsylvania. Josiah discusses his realization that opening a...
Episode 173 - Handling Online Trolls and Tax Compliance in the Auto Industry with Dan Thieken
In this episode, Lucas and David are joined by Dan Thieken, the owner of Kreager Tire and Service in Millersport, Ohio. Dan shares his insights on transitioning from a...
Episode 172 - AI Integration & Social Media Impact In Auto Repair With Andrew Fischer
In this episode, Lucas and David are joined by Andrew Fischer to discuss the pitfalls and manipulation of social media. Andrew then discusses the impact of technology ...
Episode 171 - Solving Network Problems and Diagnosing Car Issues with Electrical Guru David Barden
In this episode, Lucas and David Roman are joined by David Barden, who shares his unique journey in the automotive diagnostics industry. David discusses diagnosing net...
Episode 170 - The Future of Auto Parts Using AI-Powered Solutions & Wiretronic's Cutting-Edge Technology
In this episode, Lucas and David are joined by Henrik Rosseland and Christoffer Weber from Wiretronic. Christoffer introduces an innovative AI-powered app designed to ...
Episode 169 - Is OE Software Our Only Option? With Ben Johnson of Repairify
In this episode, Lucas and David are joined by Ben Johnson from Repairify. Ben discusses the complexities and potential malfunctions of modern car features, such as el...
Bonus Episode - Reacting To "Silverstein: Business as Usual Must Die"
Lucas and David weigh the pros and cons of service-driven versus sales-centric business models in the auto repair industry by reacting to Dutch Silverstein's Ratchet &...
Episode 168 - From Hands-On Owner to Strategic Manager With Greg Buckley of Buckley's Auto Care
In this episode, Lucas and David are joined by Greg Buckley from Buckley's Auto Care at the ETI Tool Tech. Greg shares his journey of stepping back from day-to-day sho...
Episode 167 - Rewiring Consciousness Using Meditation and Mindfulness To Address Anxiety with Kelly Fisher
Kelly Fisher, a certified hypnotherapist, joins hosts Lucas Underwood and David Roman to discuss anxiety management. Kelly highlights the detrimental effects of anxiet...
Episode 166 - Automotive Training Failures With Dominick Marquez
In this episode, Dominick Marquez joins hosts David and Lucas to discuss the inner workings of dealership training in the automotive industry. They express frustration...
Episode 165 - Chasing An American Dream While Balancing Family and Culture With Gilbert Khoshaba
In this episode, Lucas and David welcome Gilbert Khoshaba from Chicago, who shares his journey in the automotive industry and his aspirations for business expansion. G...
Episode 164 - John Phelps on Career Shifts and Setting Industry Standards
In this episode, Lucas and David welcome John Phelps from a shop management system that is not named Shop-Ware. John shares his journey from car dealership roles to th...
Bonus Episode - Why Small Shops Fail - The Uncut Audio
In this bonus episode, Lucas and David discuss why professionalism, or the lack thereof, is why independent repair shops stay small. David recounts his own lessons lea...