This podcast is dedicated to changing the automotive industry for the better, one conversation at a time.
Whether you're a technician, vendor, business owner, or car enthusiast, we hope to inspire you to improve for your customers, your careers, your businesses, and your families.
Latest Episodes
Episode 272 - Mentoring the Next Generation of Techs with Luke Murray and Charles Burke of Worldpac
In this episode, Lucas Underwood and David Roman are joined by Charles Burke and Luke Murray from the Worldpac Training Institute. The conversation focuses on the impo...
Episode 271 - Training New Technicians and Building a Lasting Automotive Business With Charles Mitchell
In this episode, listeners hear the story of a small-shop owner’s journey to purchase and grow TenPin Motors in Fort Atkinson, Wisconsin. The conversation focused on t...
Episode 270 - Overcoming Shop Owner Struggles: Hiring, Training, and Shop Management With Shaun Tipton
In this episode, Lucas Underwood is joined by Shaun Tipton, who shares his 28-year journey from technician to shop owner. Shaun Tipton discusses the common pitfalls te...
Episode 269 - Lessons Learned From Custom Car Builds and Business Ownership With Sunny Massera
In this episode, Lucas Underwood and David Roman are joined by Sunny Massera, a custom car and truck builder from Oregon. Sunny Massera shares the hard lessons he lear...
Bonus Episode - Handling Customer Complaints and Raising Industry Standards in Auto Repair
In this episode, David and Lucas discuss the challenges of handling difficult customer complaints, specifically a negative review following a diagnostic process and th...